Port Charlotte Volkswagen Auto Repair Service

Service Dept. personnel are always courteous, knowledgable and professional. They engender trust and confidence.

My car did feel dirty after the service, specially steering wheel and key were dirty after. My oil and service reminders have not been reseted, so starting my car did remind me that oil change and inspection are needed right after oil change.

Windshield wipers I do not think we’re checked but could be wrong

Thanks

Michael was great, friendly, and thanked me for coming in for a service. Nice to have a friendly service department.

Amazing as always!

Everything was great!

Appreciated transportation home Fast and efficient service

Chas assisted me financially by qualifying me with Sunbit. Chas was extremely helpful and attentive to answer all my questions and followed through with my requests.

Michael Ghiris is absolutely awesome

Michael was excellent in communicating with us. Greatly appreciated!

Chas was great and very patient with all my questions

He went above and beyond of what was expected. Wonderful person and we hope that the company recognizes his experience and his association with the customers .

Thank you Logan and C h a s M o n g i o v i for your prompt professional response and in handling our little emergency and helping our vehicle get an inspection and letting us know in detail what need to be done and in a timely fashion. Thank you for getting us back on the road.

Although I had to bring the car back in the next day, due to it pulling to the left while driving (I just had a 4 wheel alignment done in October '22), Chas was very responsive when I called him and got the car in the same day. Unknown how or why this happened but the car needed an alignment again (It wasn't pulling prior to bringing it in the prior day.). Perhaps technician overlooked something when installing new tires?? Regardless, both Chas & Michael are both very casually professional (which is cool to me), always responsive to questions, taking ownership of any issues, explaining possible issues, solutions & outcomes, etc. Refreshing to have these guys in the department because since the days when Amy was my long time service advisor, several years ago (2013-2014..), everyone else inbetween her and these guys, honestly & plainly, S U C K E D & spoke out of their rears (in some cases catching them in falsehoods). As a long time, Volkswagen owner & enthusiast, I enjoy not only working with Chas & Michael on a professional level, but also personally, speaking about our VWs, personalizing them, tuning them, sharing ideas etc, etc. Makes things more enjoyable for everyone now matter how stressful things may seem (or are) at a dealership service department, for both advisors & customers. Certainly, a better customer experience than what I have experienced on the Honda side of the dealership, in the past.

Michael was super quick and helpful. He took very detailed pictures and explained everything I needed to know. Would recommend.

Chad is great as always !

Michael is the absolute best service advisor that I have worked with. Always friendly and attentive, makes VW proud.

Michael was super helpful and knew exactly how to take care of my issue.

The only suggestion I have the ability to contact the service department and be able to speak to someone and not someone at the 800. There are questions that could be resolved over the phone without having to make a trip to the dealership.