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Real Reviews From Verified Customers

Service Center Review Summary

5 star 550 reviews 63%
4 star 231 reviews 26%
3 star 21 reviews 2%
2 star 35 reviews 4%
1 star 37 reviews 4%
Review Us
Shauna D.
5 out of 5
3/30/2023
The entire staff at Port Charlotte VW is incredibly kind and completely professional and dedicated to servicing our vehicle and providing us with updates on the status of our vehicle. Even though it is an hour and a half drive, we will continue to travel to Port Charlotte to make sure that our vehicle is taken care of professionally.
Alfredo R.
5 out of 5
3/30/2023
Thanks for your kindness and all your hard work, Michael!
Susan T.
4 out of 5
3/30/2023
Steve, your service manager is excellent!
Sandy R.
5 out of 5
3/30/2023
Job quickly completed! Michael awesome !Part so cheap. Service so expensive.
Tamari S.
5 out of 5
3/30/2023
As always thank you for your services. Best costumer service ever.
Thomas H.
5 out of 5
3/30/2023
Thank you
Robert W.
2 out of 5
3/30/2023
The work done was exceptional. However the communication was not what I am used to. I did not receive updates that the parts were received early and although the work was completed ahead of what I thought, I had made arrangements with other people for transportation. If I had been notified that the parts had been received, I wouldn’t have caused them an inconvenience. In addition there were no drop off envelopes on the night I dropped the car off.
Craig F.
5 out of 5
3/29/2023
Michael was very professional, he answered all concerns and questions I had. Great job
Paul R.
5 out of 5
3/29/2023
Thank you for the service and the complimentary car wash.
Ricky Z.
4 out of 5
3/29/2023
I want to thank Micheal Ghiris for his assistance in getting me back in the road ASAP. I am impressed with the “safety” priorities from Michael and Volkswagen. I experienced a tire issue on the Interstate Tuesday. Michael got me into service right away to take care of this issue. He also went the extra mile and changed the oil….I was unaware that it was due to be changed. This saved me an extra trip and wait time. This is a fantastic service team…very impressed.
Orlando S.
5 out of 5
3/29/2023
Michael does your company proud. He’s attentive, approachable and friendly certainly earned my trust and all my future business! He’s a fine employee and a great person to work with.
Fadia L.
5 out of 5
3/29/2023
Great service person
Thomas R.
4 out of 5
3/29/2023
He was extremely busy, but still got my car fixed.
Mark B.
5 out of 5
3/29/2023
Nice job done quickly and I’m happy with the result. The new battery should last me 5 years.
Lynette C.
5 out of 5
3/28/2023
Michael and his team do excellent service .., the best … gold stars all around!!
Santos O.
4 out of 5
3/28/2023
Michael is always so friendly, attentive and courteous. He offered an accurate repair time, offered and arranged transportation for me not have to wait at the dealership. He remembered me from previous service and he pointed out the recommended repairs that really needed my attention. Michael encompasses the perfect employee any company would be proud to have. - Orlando
Sandra K.
5 out of 5
3/28/2023
He’s awesome ????
Christopher G.
4 out of 5
3/26/2023
Chas did a wonderful job explaining what was going on with my car and what needed to be fixed and how it would affect my driving experience. Christian corrected an error with how my car was to be taken in for service. If you could fix anything the call center should know what kind of service I am calling for. They had me in for just a tire rotation but I needed full maintenance along with tire rotation which Christian corrected for me. I thank Norm Reeves Volkswagen for all the years of service put into keeping my Volkswagen running solidly.
Michael V.
5 out of 5
3/25/2023
Very pleasant to work with Repairs were finished in a reasonable amount of time
Terry S.
4 out of 5
3/25/2023
Thanks again for accommodating me...something was messed up in booking appointment...Michael just took care of it.

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