Alex Nocon’s and every service team members commitment to customer satisfaction, a great customer experience, an above reasonable expectation level, and even more so a commitment to equality of treatment is quite frankly beyond exceptional. I’m proud to be a customer and a member of the Land Rover Jaguar Livermore “family”! It’s a rare commodity in this industry and one many should emulate! No brand is perfect, however, this team lessens the pain or frustration with the highest level of professionalism. Damn proud to be a client and member of the family!
Warm regards, L.C. Thomas
Ben,
Was very accommodating and kept me updated on the service that was done.
He was kind and considerate.
Daniel Heinz does an amazing job taking care of us. Honestly the car is a piece of junk and I’m very disappointed with our first Land Rover. Daniels customer service is the only thing stopping me from completely loosing my mind over how much this car (2020 model) has been in the shop. I wish the customer service agent handling our complaint would be half as attentive as Daniel is.
He was amazing and did extra stuff I didn't even know it needed!
Love all the peeps there!
Smiles, kindness and eye contact.
Very cool
xoxo
Great job Livermore Land Rover.
Ben was very helpful! I called & explained my concern and he said to bring the car in for a diagnostics check even though they were booked. I really appreciated his concern and willingness to help in a timely manner.
Pleasant experience & attended to satisfaction!
I am grateful. I know I can become insistent and I appreciate the patience I received. Everyone that was involved from Daniel to the woman at the front desk to the guy that did the hard computer work. I really and thankful and grateful.
Ben was very honest and straight up with me and stayed late so I could get my car after hours
Ben went above and beyond with his customer service . I appreciate his help with making the service of my car a seamless process
Thank you Ben
My case was sitting for a day with no progress until Ben took it over and moved it along very swiftly all the while keeping me in the loop with each step. Very happy with Ben’s service.
Excellent customer service.
Great experience! Austi and Mike were very knowledgeable and helpful. They made it possible for us to leave with a vehicle that we liked at a price that we loved! Will definitely be coming back again!
I had a pretty bad windshield leak and was very concerned about what had to be done - thanks to Alex and the techs everything went perfect.
Responsiveness to questions still yet
be resolved. Lucas is great .
Alex and Ben have gone above and beyond the call of duty. Their focus on customer service is exemplary. Thank you for always taking good care of me and my Discovery.
Your service writers did a good job I was unhappy that after waiting an hour and a 1/2 the text discovered they ordered the wrong part for my car
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