It was a pleasure working with Ismael. He was very professional and made my experience great. He was very informative in my options for my service. Most importantly he made it possible for me to get a loaner vehicle, There was a little hick up with scheduling and he managed to make it work. I would definitely reach out to him for future service. Thank you.
Excellent customer service
Our experience with the Livermore Audi was outstanding. Our service rep was knowledgeable and courteous. Thank you.
Very thorough and friendly!!
Attentive in every way making each contact pleasant and professional.
I would continue to own Audi as service has always been excellent more than decade. Thank you.
Keep up the great service!!
Nancy and the service department is excellent as always….
Nancy has always gone above and beyond to help me with all of my Audi needs .
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Very efficient , nice service team The only comment I’ll make is that I asked for a sales rep to help me with some of the options to my car. I was helped but felt rushed as the rep had a customer inside. Someone should’ve gotten an available sales team member
Joshua was helpful, kept me updated, and made sure my vehicle and I were taken care of while it was being repaired..
Nancy was excellent customer service
I appreciate the service was done in the given time frame
She was rude on my face. That is not kind.
My favorite Audi dealership in the bay.
:) great service and Josh was knowledgeable and very customer focused.
The service is better than I expected and I couldn’t ask anything more !
Joshua Choy was extremely helpful. I brought my car in to get fixed for the same problem for the third time and Joshua took the time to get the service provider (Roth) to listen to me explain the issue. With both Joshua and Roth on it, they were able to get down to the real issue and finally fix my car. It has now started each time this past week. Success finally! I just hope it stays that way.
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