Very happy with the services. Good job.
Thanks
Sonja and the rest of the service team are beyond fantastic. Caring, kind and great communicators. Although I live closer to Tracy Honda, I come to Livermore Honda because your staff is the best.
RJ is very good with customers. When I left a message, he called me back and he let me know when my car was ready . I will go back to Livermore with my CRV and accord because of him
I’m trusting that the fuel pump was replaced per protocol but the interior of the car smells like gasoline days after the work, even after going to the car wash.
Katie was such a great Service Rep! She interacts with positivity. Outstanding customer service!
Excellent customer service by Ms Brower; thank you!
Katy was courteous and knowledgeable. The technician video is awesome.
Make is awesome- efficient and clear communication
Nice and good Persons . I like this company .
thank you
thank u katie brower, livermore honda for replacing my honda civic fuel pump(recall)
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It took more than 5hrs for the service with no updates received until I approached her. It was a very different experience than when I used to get assisted by the previous reps. Lastly, I am VERY disappointed that employees were not wearing masks inside. I understand that there was a “waiver” in the main entrance, but coming in from the service doors on the side, I did not see it. I was very uncomfortable waiting there for 5hrs with my 5yo. Sorry Livermore, but this may be my last service from you because of this horrible experience.
When I made the appointment it would have been nice to know that A14 is a 5-6 hour service. I would have planned better. Maybe add the estimated length of time for each service as we book it so we can plan better.
Also, just feedback: please have paper floor mats removed when I pick up my car. I appreciate how careful you are about keeping the car clean. But take the dirty mat out next time. It was no trouble to throw it out.
Katie did an amazing job of checking me in and keeping me updated on the progress of the two services I came in for on Friday. Thank you so much for taking care of my car and me. Thank you to Tony for the video update too.
Excellent service good job ????????
Katie was awesome, she was helpful and straight forward. She was also great about arranging transportation to and from my home while my car was being worked on. Also, love the video the technicians make while they work on the car.
Katie was pleasant and very helpful. Great customer service!
Good mechanics, good staff.
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