We could tell that it was a very busy time when we arrived but Katie greeted us with a big smile. Goes a long way to show the quality of customer service at Livermore Honda. Much appreciated.
She went above and beyond to hear my unique story and help me find the solution that I needed! She IS the personal connection between a large corporation and the owners of Honda’s.
Katie was very attentive, and helpful. Very friendly and polite.
Extremely difficult getting a live person to answer the phone for service assistance
Ultimately had to call the sales dept for assistance
Very good customer service today. Kudos to Katie and the curtesy vehicle driver.
Rj was professional, polite and courteous the entire time. He communicated with me exactly what needed to be done with the car and explained things in a clear concise manner. Thank you Rj for making the experience that much more better.
Two things-
1. Didn’t get any response on Friday AM or PM time when asked when to come in to pick the car
2. Didn’t like how billing was handled. In spite of giving discount coupons/code in advance, it was not taken care. Had to wait for new person to redo the billing adjustments
Service was superb. Katy did a great job. She was friendly and efficient.
Thanks for the service. I got ride back home and also got ride to pick up my car . Car driver is very kind. Thanks to Katie for the awesome service provided
RJ has great customer service and was very helpful handling my concerns.
Rj was awesome. Very responsive and proactive on keeping me updated about the service on my car!
RJ Cruz take extra time to answer all questions with a happy face ????
RJ Cruz and his TEAM provided excellent Customer Service. They go above and beyond to ensure they completely satisfy your expectations and then some!! They truly are an instrumental
reason why Honda has a great Reputation! Thank you RJ Cruz and TEAM!
RJ was great, and made the whole process enjoyable and smooth! I will definitely be back to work with him again. Thanks RJ!
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