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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3404 reviews 65%
4 star 1335 reviews 26%
3 star 78 reviews 1%
2 star 221 reviews 4%
1 star 184 reviews 4%
Review Us
Desiree H.
5 out of 5
12/29/2023
Excellent service
Drew N.
5 out of 5
12/29/2023
Excellent service and quality
Carol B.
5 out of 5
12/29/2023
This was the best experience I have had with a dealership. Claire was exceptional in helping me. Please know that the pick up and delivery crew were friendly and I was comfortable in them taking my car. Thank you
Yvette A.
5 out of 5
12/29/2023
Jacob is very professional, extremely nice and a pleasure to do business with.
Shawn S.
2 out of 5
12/28/2023
Timeliness of service. Jacob was great and did what he could, but 2 hours for a very basic EV service is rediculous. Especially after an appointment was made prior to car being brought in. Being in the service industry for many years my self. Time, honesty and money are the only things that really matter to customers. You can’t mess up on any of those things or it is all for nothing. I am 100% confident that Jacob was being truthful when told me the service should be about 1 1/2 hours. He and the whole team failed to communicate that fact through the entire process. If it was going to change at any point and time, then I should have gotten a call or text that the service was behind schedule.Tell Frank Priore I said Hello….
Douglas B.
5 out of 5
12/28/2023
Miguel and RSM Ford Service team exceeded my expectations!
Reilly M.
5 out of 5
12/28/2023
I will definitely complete the survey. Your service department, and especially Sal, are top notch. Wouldn’t want to go anywhere else
Paige B.
5 out of 5
12/28/2023
You all are excellent at customer care. Thank you!
Robert K.
5 out of 5
12/28/2023
Miguel went above and beyond to make sure the entire process was smooth and quick.
Erin W.
5 out of 5
12/28/2023
Fredy was great to work with very responsive!
Pedro M.
5 out of 5
12/28/2023
Muy bien el servicio de Miguel ???? y de todos de la ford de santa margarita gracias Miguel
Dolly S.
5 out of 5
12/28/2023
Sal is the best. I’ve been bringing my 2014 Ford to Santa Margarita Ford for several years and he’s the finest service rep I’ve had. He is communicative, forthcoming, kind and personable. Thank you!
Josefina H.
5 out of 5
12/28/2023
I appreciate Miguel so much because he is the friendliest person that treats me like a family.
David L.
5 out of 5
12/28/2023
Nice experience, great staff
Christopher B.
5 out of 5
12/27/2023
Thank You.
Tyson C.
5 out of 5
12/27/2023
This was my first time at RSM Ford and it was a good decision to come here. Fredy was so helpful and made me feel very welcome and that my car would be taken care of despite the down computers. My car was repaired in a timely manner and the whole process was so smooth.
Maryann R.
5 out of 5
12/27/2023
Thank you Miguel for continuing to service our vehicles!!!
Nigel F.
1 out of 5
12/26/2023
For an intermittent charging problem, the car was only tested once and declared in clean health, despite its logs showing a repetitive problem. We have a 2019 Chevy Bolt that has absolutely no trouble charging on the same Level 2 charger, yet this is dismissed because it's not a Ford. There is no logic to this argument; however, we rented a 2022 Ford Mustang Mach-e Select (3FMTK1RM7NMA18319) and were able to charge the vehicle on the same charger successfully (https://youtu.be/dZG4D3DD1Xg). Several other Mach-e owners are having the same problem ever since a recent software update to the Mach-e.
Stuart P.
5 out of 5
12/24/2023
Jacob was a great service advisor and was responsive and got all my repairs done! He made the process easy and I truly appreciate the level of service he provided. Will be back!
Elite Equipment.
5 out of 5
12/24/2023
Great Service! Thank you!

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