Rolando was great from the time I dropped off the car till the time I picked it up.
Deja was the best service advisor we have had so far. A couple of advisors have made us want to switch to a different dealership’s service department, but Deja might get us to stay
Kim was very nice and personable. She was friendly and professional.
Alex is a pleasure to work with and always has my best interest in mind
I am glad to have the opportunity to provide feedback.
Alex was attentive and courteous
Kimberly Alcantara was very helpful
It was a great experience!
Deja did a great job! She really did her best to make sure this was a smooth process! Thank you Deja May
Alex was amazing! Great communication and made sure I was always taken care of
All good with service. My only questions relate to the activities wording on the invoice. A. Name of Technician, Work Ticket # as ‘tag #’; license no. ‘blank’, color of vehicle ‘unknown’. B. ‘ Multi Point Inspection’ performed. No information on scope of that service. No description of new tire ‘make, model’ (I will look at tire). The vehicle drives great! Thank you
Alex did a great job. There were some communication issues with the call takers and he got me in and taken care of right away
Service team was very helpful.
Yes very good experience. Love the text updates
Not too interested in pursuing a purchase or lease right now. I didn’t have a good experience when my previous lease (2020 VW Jetta) was purchased and renewed with my current lease (2021 VW Jetta). I am not pleased with that dealer, newly owned as I was with the original dealer from 2004 - 2021.
Katarinna provided outstanding customer service and excellent communication throughout our whole service experience. We even witnessed her dealing with an unruly customer who was upset with something that had nothing to do with her account. She remained professional and courteous. I’m hopeful that if I need any kind of service, she will be my rep.
Sincerely,
Micah B
I appreciate the attention to detail and care taken towards my vehicle during service. No greasy prints or scratches! :)
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