Volkswagen Brandon Auto Repair Service

You did a great job

Great communication from my rep Kat.

Kim is the best!!! I’ve had many different service advisors and she has been the first that I feel like actually cares for her customers!!! I appreciate her thoughtfulness and follow up of every step with my cars service. She deserves all the kudos!!! (And a raise)

I had an excellent experience. I traveled from Lakeland, because I can not trust the local dealership anymore. I'm glad I did. I'd be happy to provide more details on my terrible experience with them, if you're interested. I had a great visit with Brandon Volkswagen!

Kim was very professional and kind

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Rolando is the man!!

Great work guys next time don’t leave tools in the car I have one you guys left but otherwise great work!

He provided excellent service to me

Alexandro Feliciano was very professional and courteous during the vehicle service experience. He represented your dealership well. He was also very prompt in explaining the service performed on our vehicle.

Alex did a great job today going above and beyond to get my tire replaced. I was annoyed with having to wait three hours to get my tire replaced though. This was NOT Alex's fault.

I’ve been taking my vehicle to Volkswagen of Brandon for a year and Kimberly is the most professional and understanding service advisor I’ve had within that time. My vehicle had warranty work done and the service technicians did an great job. Considering the sunroof had to be removed in order to replace the sunroof shade, I’m happy to see everything is in working order and my interior / exterior has no scratches. Upon pickup of my vehicle I noticed the driver’s mirror was distorting objects. I turned around to find out why my drivers side mirror seemed different and Kimberly took the time to explain the mirror was replaced after the tech accidentally broke it. (IN NO WAY AM I UPSET THAT MY MIRROR BROKE AS THE PART WAS REPLACED WITH OEM) Kimberly offered to order a replacement mirror as the replacement had a distortion in the glass. I really appreciate her going above and beyond for me and hope this review expresses that.

Will be looking for the survey. Thanks

Honest and open communication from Alexandro. Very pleased with his customer service. Thank you.

1000% better than my experience last year.

Kim was the best

Customer service was great. I'm worried as the screen showed grainy like low resolution a couple of times. I never has this issue prior to service.

Thank you so very much for serving my vehicle. Also for providing a loaner vehicle.

Alex was absolutely amazing! He made sure I was quickly taken care of, provided updates throughout the service, and made the process quick and easy.

Rolando was very honest and forthright in his assessment of my VW service. It was alike being back at Reeves Tampa (2004-2020). Manufacturing of all vehicles can have mistakes. I expressed to Rolando the only miscommunication was the dealer accepting my vehicle with no timeframe for discovering the problem.