Service Center

Real Reviews From Verified Customers

Paula B.
5 out of 5
2/4/2021
Jose was very helpful and professional. He explained the process, my options and the time it would take. I really appreciate his knowledge and approach.
BRADLEY CALVIN.
5 out of 5
2/3/2021
So far so good!
MYLON F.
5 out of 5
2/3/2021
Excellent service; from check-in to check-out! Everyone was helpful at JIM BURKE LINCOLN— Love our MKX—Nautilus— Thanks to all!
Johnny M.
4 out of 5
2/3/2021
Ford motor company needs to get off the political correctness band wagon. Thank your local dealership your great
Ruben M.
5 out of 5
2/2/2021
Great job by both service advisor and technician.
Scott U.
4 out of 5
2/2/2021
Thx.
DEAN A.
5 out of 5
2/2/2021
Tabitha was very efficient and her communication was excellent.
Christopher O.
5 out of 5
1/30/2021
Staff was amazing and had vehicle finished before expected, outstanding
MARIA S.
4 out of 5
1/30/2021
It's always a good experience going in to have my vehicle serviced. Thank you!
Bradley Calvin.
1 out of 5
1/29/2021
We purchased a maintenance package the included synthetic oil changes and regular oil was used. Not happy...
LESLIE J.
5 out of 5
1/29/2021
Brittany was so helpful and very courteous! Bravo!
Myrlanne R.
5 out of 5
1/28/2021
Everyone was friendly. Tabitha Cox was professional .
Erineo P.
5 out of 5
1/28/2021
Very courteous and helpful
Don R.
4 out of 5
1/27/2021
Brittany was courteous and patient as ever. Always helpful no matter what the issue is. I met the Service manager Nick for the first time and was so impressed with his availability and knowledge in helping solve my Navigators problems. Even when my original complaints did not appear to be warranted, he went above the call of duty to ease my concerns. If not for their professional courtesy I would be seeking service at another mechanic. We are in the process of getting a new truck and my friends are moving to Dodge, and my business may not be that valuable but because of Nick and Brittany I will be sticking with Jim Burke in the auto mall.
Martha O.
5 out of 5
1/27/2021
Mr Munoz was pleasantly nice person , very patiently and always had that answer for me. Made me feel welcome since it was my first time. We need people like that .
Olivia G.
5 out of 5
1/26/2021
Very fast service an great costumer service !
Alan O.
5 out of 5
1/26/2021
Great job!!
Michael G.
2 out of 5
1/24/2021
I was not satisfied with your service your service technician ruined our car key and your service rep (frankie) did not offer to replace or refund for the key (175.00) he instead offered an unacceptable excuse blaming us when actually it was your fault because they key was working fine before they serviced the vehicle also we are stll having the same electrical issue with the vehicle i will be contacting the Ford manufacturer for further assistance, we paid $300.90 for poor service.
Jeffrey M.
5 out of 5
1/23/2021
Jose kept me informed of the service and everything went well.
Daniel R.
5 out of 5
1/22/2021
Jose , Again job well done

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