Toni, Matthew, and Jimmy were extremely kind and helpful during my visit. It was a really simple, silly fix. It was a super hot day and they were very busy and they fit me in and sent me on my way. Thank you all for fixing it so quick and not making me feel like an idiot.
Totally satisfied—-Ida was great and service perfect! Thanks again!
Patricia Tyler Filkins
Toni has excellent customer service skills. I appreciate him helping me and explaining things. He gets 5 stars from me!
Professional and efficient
Looking to purchase 2 work trucks. The District purchased two a couple of years of ago and would like to purchase the same style. ****-****-xxxx Raul Barraza General Manager Arvin CSD
Always great service at Jim Burke Ford. Thank you!
Excellent customer service.
Ida is amazing as always. The tech got done what was needed. But there were multiple locations on the drivers side that had grease marks and there was DEF all over the place inside the full door and down the side of the body of the truck. Other than that perfect.
The only comment I have is that the Works Timing app not only doesn’t allow you to enter the queue electronically, but it has the wrong number for the Automall location. And then when I did call to get on the list, I was told to come at 3:00, and it was nearly 3:40 before my vehicle was pulled in for service. But, service was quick once it was in and the service desk was helpful.
Your survey is messed up. It asked if i wanted to get a value for my trade in and then said i was satisfied.
But my issue was with the rental car person. They showed up late to work and therefore i was late to work.
Brittany is very professional, happy, and easy to talk with about any problems in the car. She always provides an explanation that is understandable and if she doesn't know the answer she will find out and advise Me. Please keep her! ????
My service was a great experience. they got the job done fast. Staff where nice. I would recommend this new quick line for everyone that wants to get a service done on there vehicle and get a good experience.
Front desk was very courteous and attentive.
Technician checking on the car brakes was very profesional and knowledgeable
I’ve always used Jim Burke Ford for my service on my Ford’s
Still have the clucking noise in the front end,
Very attentive concern if my Navigator needed other needs
The tire technician figured out pretty fast what was the problem: a defective tire, most likely factory defective. An existing different set of had been installed and now I am waiting to see what to do with the defective one.
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