Service Center

Real Reviews From Verified Customers

Agapito R.
5 out of 5
4/2/2021
Very professional service.
Brandon C.
4 out of 5
4/1/2021
Brookfield has always treated me right. Every time I have called to make an appointment with the service department, they have got me in fast and the work has been completed quickly. Even though I live in Bridgman and am right around the corner from Sieman’s, I will gladly drive the extra distance to Brookfield. Thank you!
Anthony R.
5 out of 5
4/1/2021
She was very nice and very helpful. She was very busy that morning and she always had a smile.
Rocky L.
5 out of 5
4/1/2021
Great service as always, Glad I stopped by.
Voided R/O.
5 out of 5
4/1/2021
Fantastic.
Kara G.
5 out of 5
3/31/2021
They all were wonderful! What was very stressful was handled with ease. Im very grateful for all of the teams effort and guidance through this process.
Denise J.
5 out of 5
3/31/2021
I think that I was treated fairly, and thanks Tony for getting me in so quickly!????????
Rebecca P.
5 out of 5
3/31/2021
The service I received from Jollene Borr was more than above average! She went above and beyond to make sure I understood the services rendered and was completely satisfied! An outstanding employee that is an asset to your company.
Michael T.
5 out of 5
3/29/2021
Tony is a pleasure to work with, think he is a rock star for your staff.
Randle C.
5 out of 5
3/26/2021
Done great, thanks for getting it done so quick,
Natalee R.
4 out of 5
3/25/2021
Tony was very polite and because of him I got the 4 new tires.
Elis L.
5 out of 5
3/23/2021
Jollene was terrific and helped me get through the process with the Chrysler warranty folks and keep my sanity ????
Vicroria S.
5 out of 5
3/23/2021
Thanks a lot you did Great. Safe to say this is my new place for service ????????
Jeremy H.
1 out of 5
3/23/2021
Came in for an oil change. Mentioned I had a hum and thought I had bearing going out on the front passenger side. Somehow paid $124 just for confirmation of what I already diagnosed. A good mechanic would have narrowed that down in 5 minutes and most likely did. I waited all day for a text for an update, but never heard anything till I showed up at the end of the day. I waited another 30 minutes for some reason just to get my keys and bill. Dropped an additional three hundred and something dollars today for the hub replacement today. $105 OEM hub that I got charged $160 for, which I guess is acceptable for a dealership, but still the overall experience was inconvenient and a rip off.
Cheri J.
5 out of 5
3/23/2021
The service was wonderful. I could not have asked for a better service. I had a wonderful time looking for a car. The work they did for my new car as well was fantastic. I would refer anyone there it was that great service.
Arielle M.
2 out of 5
3/22/2021
I believe my brakes were put on wrong from the previous owner and I was told that ceramic brakes squeak by the brookfield service center and they sent me on my way I haven't had my car for a full week and I had to pay for brookfield to even inspect my brakes the young man that helped me was very nice and he told me his honest opinion buying a 17000 dollar car should not cost me money in under a week of ownership these things should have been fixed before I bought it. I'm in love with my car but very sad that I can't drive her until I pay most 400 for her repairs. ???? I really need brookfield to rectify this problem. Brookfield is a amazing place but I'm just sad that it's costing me more money this early ????
Cheri B.
2 out of 5
3/22/2021
I was there for what 2 people in 2 different days told me would be a 40 minute appointment. I checked in at 4:20. I didn’t leave until 5:55. Not one person came to say what was taking so long. The waiting room was dirty and freezing cold. There was no reason for this to have taken so long. I was looking around from the waiting area and an employee was asking another employee what I was staring at. The response was not favorable to your reputation. The walls are very thin in that waiting room. I was appalled at some of the language I heard from a different service area that I could not see. We will not be back.
Barbara L.
4 out of 5
3/21/2021
My oil change experience on 3/20 was literally the best one I've had in the almost 3 years of owning my car. Thank you all SO much. I can't wait for my next visit.
Pete C.
5 out of 5
3/19/2021
Jollene did a fantastic job!
John S.
5 out of 5
3/19/2021
Very thorough. Will return for future service

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