I was very satisfied i plan on bringing my car back again next month to have some more work done. Cant say enough ????????????
I wasn't at all satisfied. In fact, I'm very disappointed in your service. No one could tell me whether a repair was to be covered by warranty, and in the end you charged me $66 for doing nothing. I won't be back to your dealership unless you make good on this. You'd think buying a $37,000 car from you with an extended warranty would get me something other than the poor service I received today.
That young lady is always nice and pleasant to work with and gets after taking care of the problem right away
Fast service. Well organized
Tony helped us out of a tough situation, breaking down right at the beginning of our vacation! He made us feel needed and care for the entire time.
Anthony worked hard to fulfill the needs of myself and the vehicle. I do find the dealership a bit like going back into the 1990’s. From start to finish, the process is a bit more sluggish compared to my experiences with the gm dealership we take our Yukon to. And the fact we still have to go to a pay window instead of paying with the service member is very antiquated. I don’t know if this varies by dealership or just jeep in general, but it just seems so outdated. Also, employees wearing apparel for the service center would make it feel much more professional. Many opportunities that are being missed. Anthony, specifically, did a very nice job using the tools he is being given to work with.
Enjoyed The People Very Friendly, Did A Job Well Done, Will Be Back Again In The Near Future,Thank You For The Service You Did On My Car
Very professional and courteous.
Everyone was concerned about helping me . I was also there for a recall besides my left turn signal lights. All went well and I thank all the people there for their courtesy and concern.
The service was great and the team did a great job
I specifically told the young man during an oil change that my vehicle takes synthetic oil only - it was put in at the factory, it's what it gets. He wrote it down, as the tablets were broken. When I was checking out it said standard oil...nope. So I had to go through all the BS and make them drain it out and do it right. The new assistant service gal kinda argued about how the oil being fine for one time only and wouldn't affect the engine. Nope..she did make sure it was changed. Also asked about the front bottom spoiler and the possibility of ordering a new one, never did get the answer.
Anthony is chill in a good way. Makes you feel relaxed and builds trust.
I believe the best way to describe Jollene Borr is. She does a Fantastic job. You couldn't find a better person for her position. Thank you Jollene. You rock.
He was very kind and professional
This was a recall for replacement of a logo item in my steering wheel. After two hours in your shop the logo was removed but not replaced. The cover for the air bag is Scratched. When I contacted service about this they said they didn’t have the replacement item. I have several questions. #1 when I purchased my vehicle from your dealership I was told that it had a lifetime power train warranty. I purchased a lifetime bumper to bumper Warranty. When they were doing an oil change Your service person notified that the rear differential was leaking I said that it should be covered by my warranty. They told me they had no record of a warranty on my vehicle. That I didn’t have the required checkups done on the vehicle No one ever notified me that I needed these checkups even though I ha mostly had work done at your dealership or the one in Bridgman. I want to know I’d I will have my vehicle fixed or if I should plan on taking my business elsewhere.
Jerry S
Your whole operation feels unprofessional. He never seemed to know what was going on or how to do simple tasks. Took me two visits to not repair my vehicles issue. Made an appointment to repair a part I feel had nothing to do with my cars issue. Part was not in yet... disappointing that I was not informed of this prior to arriving for my appointment. Wasted my time. 2nd appointment took far less time then qouted. Never met said "technition". Supposedly was given a tune up and replaced sensor in 30 mins. Less then 12 hours from paying cryptic 500 dollar bill and issue is back.
Thanks for all your help!
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