i like the people working there in the Toyota Runnemede because they entertain you good and they do they're job good as well
My car was not fully repaired still there are scratches on the side don’t know if it will be fix
Chuck is one the reasons why I continued to bring my car to Runnemede as opposed to the Toyota location closer to my house . He’s thorough and always helpful.
Couldn't have been any more professional or courtesy. Extremely pleased with the way the appointment was handled.
Job well done by your guys
I was told the tires would be rotated after the fun alignment I did not realize that they were not till I got home
Being ripped off by dealerships is a terrible feeling who to trust where to take your car ... Hitting a curb in an intersection is a stupid thing to do and I can't believe it happened to me!!!
When I take my car to a dealership I expect it to be fixed but to go into needing a tune up and new tires and a list of things outside of problem makes me frustrated. I get upset when an oil change is 60 dollars and during the oil change a dealership can't put in a bad turn signal light without charging an hour rate of another 60 dollars.
I guess dealership are not concerned with loyalty or service like they say.
I think Charles was good to me. I am thankful he treated me good. I didn't like spending 1700.00 to fix my problem but Charles was good and I'll be back if I need anything.
In the 5000 mi.service notes, it says Oil change,but I was told not until 10,000mi service.That should be changed if that's the case.
Everything ok. Thank you. So much..
Overall, the entire place is disrespectful and arrogant towards its customers, they make mistakes and there is no sincere apology for their mistakes
My oil change was scheduled for 9:15AM. I arrived 10 minutes early, and was told that I was not put on the schedule. I then waited for over TWO hours for my car to be serviced (11:25AM). I waited at Toyota Runnemede the entire time. My car was the only car being serviced at the time, as I looked and saw no cars on the lifts in the back of the shop. I'm consistently confused as to why I have an appointment at a particular time, and have yet to be seen in a timely manner. I have had my car serviced at this location for almost FIVE years, and this has been happening almost every time. I spoke with other customers today who told me similar instances they have experienced, like mine. It's rather sad, because I really enjoy my vehicle, but the service is lacking.
Chuck is always the best service advisor. Every time I come in he takes good care of my vehicles and make sure I'm updated every step of the way.
He was very informative. I really appreciated that. Great customer service!
Chuck is professional, kind, respectful and helpful.
Estrianna
Came in for 145 appointment and when I asked for an approximate time Anthony told me about an hour and a half, two hours at the most. Somewhere close to 4:00 I went to inquire about my vehicle since I saw it parked outside and one of the service techs that I asked for help he told me that I would have to speak with the person who checked me in, and when I said I did not remember the name, he questioned me as to how I could forget a name in two hours time and then told me sorry but he could not help me. When I finally got one of the other guys to look up my order, they said that the car was finished and someone named Anthony took my order. When I asked Anthony why he did not tell me that my car was done, he said he called my phone to leave a message .He had called my HOME phone! Why be didn’t he try my cell phone since I was sitting in the dealership. Not sure how you get repeat business with such abysmal customer service? Very bad experience!!!
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