Fernelius Toyota Auto Repair Service

Ryan was very helpful and the service was great

You are the best Toyota dealership I’ve ever dealt with! Ryan was really great!

Excellent service. Much appreciated!

Appreciate the time they took to fix my problem

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Thank you for being flexible in the appointment day and time and the repair! I also appreciated the loaner car so we could explore a bit of downtown Cheboygan during the time the car was getting new brakes.

Very polite and respectful, provided thorough information, and was patient while I was asking questions.

Matt provided an excellent customer service today. He kept me informed and answered all of my questions. It’s rare to find such a great Service Manager as Matt

Excellent service

Laurel was awesome and made the whole repair process simple. She is a huge asset to your company and has impeccable customer service skills.

The results of the diagnostics wasn’t what wanted to hear but the service department was efficient and professional. All I could ask of a dealer.????

Thanks for your help with my Toyota vehicles.

Thanks

Heather was fantastic. The crew and facility is top notch.

Very professional and polite. All around nice guy!

Thank you for your job well done

Fernelius Toyota was great!

Service was great and very prompt

I bought my vehicle in Nebraska. I had my first year or so service done there. I appreciate how they washed my vehicle at each service (rain or shine and even in the winter). Also- water and coffee would be good. I saw a sign that stated coffee by the showroom. I think you meant the coffee next to the restaurant ..? So no one was drinking any. Paying 100.00+ for an oil change these are 2 simple things that keep your people happy. I’ll be honest. When I think about purchasing a vehicle I also factor in the place I have to go to for my services. I have yet to find a Toyota dealership as nice as my old one (Corwin Toyota in Bellevue NE near Omaha). We had snacks, drinks, a kid play area equipped w tv’s and iPads, car washes, and a display of water, fish and animals to enjoy (and to keep the kids happy). All places rate very low after that experience. It truly is appreciated by you he customers. A restaurant in the waiting area, in my opinion, is tacky.

Pleasant got me checked in right away.