Thank you for a great job!
Got me in right away, took me under the car for a personal inspection. Very thorough and professional. Felt good when I left.
Thanks to the service department for the quick and thorough job on my Miata.
My service writer was Aaron not John ….
Aaron I thought was a nice guy until I was unsure the alignment they did was correct since my steering wheel is still slightly off center
On my second appt to recheck the alignment Aaron lied and said they test drove it to be sure it was ok but they did not test drive it at all because I hit the trip when I came into the dealer and they only went .01 miles when they said it was finished and then Aaron talked to me like I was a problem and how dare I question the work …. I dont know what’s happening with this dealership but they sure have terrible treatment of loyal customers theses days Ive bought over 20 cars there the 1st being in 2002. I’ve sent everyone I know to Fernelius. But I wouldn’t feel comfortable sending anyone to do business there anymore sales or service After how I’ve been treated
I liked Johnathon personally, but in order to find out when my parts were in so that I could schedule my service and then afterwards, when the car was finished and ready to be picked up, I had to call to find out these things. Communication could be considerably improved.
The oil filter gadket was broken, all my oil sprayed out.I drove home Thursday after my oil change, didn't drive my car friday. Started off to work Saturday, my check engine light came on. My oil light came on. Tried calling dealer, but you were closed on Saturday. Made it to walmart, they checked at that time i had no oil showing on my dip stick, my engine and underneath of my car covered with oil.
I had to pay for a new oil change for them to replace broken o ring on oil filter. I will be contacting dealer.
You are lucky my engine didn't blow up.
Always a friendly and pleasant experience!
Aaron is an absolute gem! The past few wks I've been a tad gun shy on weird noises from the rear of my Yaris. One was just fixed:a wheel bearing gone bad (after several wks of 10-15mph or under, to keep that noise at bay - and, apparently OTHER noises muted, as well). So when I got the car back after getting the new bearing, and heard a Bucket of Bolts rolling around in the back, I did freak out. Aaron, God bless him, was like a dog w bone: he listened both to me and the car, got it up on the rack and found a loose heat shield(the guys fixed that) and a rusted off hanger to the muffler (he recommended a welder to fix it, and it will be fixed Monday), so now there were 2 more possible sources of noise. But I drove off from that meeting, and there was STILL a Bucket of Bolts in the back!! So I reappeared the next day at Fernelius service the NEXT day, as well.... Aaron, as I said, is a real gem. He observed that the car was really clean (just detailed), and that everything was tight. He drive it around, took corners, different speeds, etc, still puzzled, finally he looked in the compartment next to spare tire, and thought it was the screwdriver there, but when Ilooked myself, I could see the Bucket of Bolts noise actually had been coming from the hooks of several Bunji cords the Detail Folks had laid back loosely (rather than wound into a ball, as I usually did). But Aaron FOUND the disquieting noise (& I rolled the cords up again), and now the only noise is from the missi g muffler hanger, which Aaron ALSO found, and which the welder he recommended will fix Monday. Aaron has MOST DEFINITELY GONE WAY ABOVEAND BEYOND what most men would have done. He has provided excellent, extremely helpful and thorough service, all with a smile and sincerity. Hang on to this man!
I was quoted almost $3000 in parts that was said I needed for my vehicle before they were able to do the alignment. Also told my vehicle was unsafe to drive like that due to tire wear. My tires weren’t that worn to be unsafe but no point to be aligned due to wear.
I went to 2 other shops afterwards to get everything looked at. Most of the parts they listed were absolutely fine! (Rear brakes, both shops said look like new…tie rods are fine, actually had rack and pinion replaced a few months ago so actually new) I went to Royal Tire in Petoskey (3rd auto shop to see my vehicle not including yours) and they did the alignment only needed to replace the rear control arms and tires. Under $1400. Something is very wrong with your service techs there. I will never be back and will let others know as well.
I hope you can find better help. I know it’s hard these days. Sad.
This is the best dealer I have ever been too. Highly professional. Always do a fantastic job with my service snd taking care of me. I would highly recommend them.
This was my second attempt to have the passenger seat back reclining mechanism to be be fixed. It still creaks when used. I was told the track mechanism was the culprit which was not the case and the repair has still not been achieved. YouTube videos suggests the reclining mechanism needs greasing. So unsure what is proper fix. Also, it has been about two weeks and still do not have the part for my AC repair (leaking fitting).
Aaron does a great job. He’s very courteous and thorough.
Yes, Aaron listened to me,and to my vehicle, as well as looked at it and tested possible sources for the Box Of Bolts noises. He also made suggestions about the need for a fix, and did a bit of fixing. But the noise is still there, so I'm coming back tomorrow. Thanks
Good service team...thanks
The service was great, everything was fixed & done. He was more than accommodating! I would definitely go back if I had more issues! Thank you so much!!!
Great, fast service. Thanks!
Great job from scheduling the appointment to being walked out to my repaired vehicle.
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