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Real Reviews From Verified Customers

Service Center Review Summary

5 star 397 reviews 61%
4 star 158 reviews 24%
3 star 17 reviews 3%
2 star 38 reviews 6%
1 star 36 reviews 6%
Review Us
Judy W.
5 out of 5
3/11/2023
Aaron was very helpful
Debbie M.
5 out of 5
3/10/2023
Thank you
Meagan S.
5 out of 5
3/8/2023
Laurel and Bryan both did a great job explaining the issue I’m having with my wheel bearing. Friendly, fast, and accommodating service!
Timothy B.
4 out of 5
2/16/2023
My experience was exceptional throughout!
Kane M.
5 out of 5
2/15/2023
Thank you
Linda W.
4 out of 5
2/12/2023
Great service great to find a good dealership
Sue C.
5 out of 5
2/7/2023
The service at Fernilius is outstanding!! Thank you for going above and beyond consistently
Richard P.
5 out of 5
1/21/2023
Everything was very professional.
Michael C.
4 out of 5
1/17/2023
I’ve never had a better experience at a dealership before. The staff was great and the restaurant had awesome food.
Dale D.
5 out of 5
1/7/2023
Very nice people to deal with.
Shannon H.
5 out of 5
1/3/2023
Ryan was great to work with and very accommodating to our schedule. A pleasure to work with.
Thomas S.
4 out of 5
12/29/2022
Ryan and Toyota went over and aboveboard to be sure our vehicle was safe and repaired properly. The technician did an excellent job over the three months of repairs and waiting . We were impressed and appreciated with how much the Toyota Corporation was willing to do to be sure the vehicle was totally safe and functional. And it was a lifesaver to have a free loaner that entire time . Thank you.
Patrick D.
5 out of 5
12/24/2022
Great team in service !!
Thomas C.
5 out of 5
12/24/2022
Ryan was very responsive and exemplified the Ferneluis customer service great reputation. This is especially appreciated when we come over from Petoskey area. Thank you!
Patrick C.
5 out of 5
12/20/2022
Ryan was friendly and gave great service.
Elizabeth H.
5 out of 5
12/14/2022
Everyone was very polite, everything was explained well, and my wait time was less than I expected.
Lesia F.
4 out of 5
12/10/2022
Aaron has always been wonderful to us and is a consummate professional who takes ownership in his job and goes to every length possible to make sure the customer is satisfied and the standard of work done is only of the highest quality! He is a great asset to your company and should be treated as such.
Candace W.
5 out of 5
12/10/2022
Friendly and helpful- always a positive experience! Thanks
Todd B.
5 out of 5
12/1/2022
Job well done
John F.
5 out of 5
11/21/2022
Thanks for the close attention to my concerns regarding my new 2023 jeep Willie's. Regards, John T. Featherstone

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