Service Center

Real Reviews From Verified Customers

Lucas P.
5 out of 5
11/17/2022
Asked Ryan if they could look over the entire truck and they made sure everything was solid on my truck and made sure I was aware of the condition. 10/10 would send anyone I know there
Fred T.
5 out of 5
11/17/2022
The whole experience was pleasant! The staff welcomed me right away and got right to the job at hand. The lounge was nice and comfortable to wait in and I took a walk and asked a salesperson a question. He was very polite and helpful with his answer. By the time I went back to sit down the recall repair was done and I was on my way. I am very happy with the service experience! Thank you all very much!
Paula D.
4 out of 5
11/10/2022
Everyone at Fernelius were wonderful and the place was clean as a whistle!!
Dan B.
2 out of 5
11/9/2022
I wasn't satisfied. Very poor customer service.
David F.
5 out of 5
11/8/2022
Thanks Ryan, Best service ever. Thanks for taking care of my Tundra.
Heather C.
5 out of 5
11/3/2022
Great job!!!!
Fenton R.
5 out of 5
11/2/2022
I am well satisfied with the service I am going to recommend my friends to the company
Wes C.
5 out of 5
10/28/2022
Everyone was very helpful and friendly. Got our jeep fixed in a timely manner. Thank you all. Gerri Carter
Jody S.
5 out of 5
10/28/2022
The service was great and very prompt. My car was done earlier than expected. Thank you.
Scott G.
2 out of 5
10/26/2022
Very poor customer service. I made an appt for an oil change and muffler repair. When I arrived I was told it could not be fixed because I was scheduled in express?? Now I have to take another day off work to get this fixed. I’ve been on the phone today trying to schedule this repair but no one seems to be able to help. I am waiting for someone named Matt to call me back?? Can someone help me? ****-****-xxxx. Very disappointing as I always had good experiences in the past w yips.
Samuel G.
5 out of 5
10/25/2022
Thanks for the great service!!!
Randolph M.
5 out of 5
10/25/2022
Ryan did a excellent job on getting me in & out, good job Ryan thank you
Susan P.
5 out of 5
10/17/2022
Heather was very knowledgeable. And very kind you should be glad you have her
Sharon T.
5 out of 5
10/6/2022
Nice place, friendly staff
Justin S.
5 out of 5
10/5/2022
Fast friendly service, very knowledgeable staff. Any questions or concerns are answered promptly.
Erin S.
4 out of 5
10/2/2022
We sincerely appreciate the time Matt took to correctly diagnose the problem with our vehicle. We'd brought it to two other mechanics who couldn't determine why the car wouldn't start. We also were very impressed that he documented the entire diagnosis in detail on the receipt. To top it off, he was able to save us a significant amount of money. The entire experience has given us a good impression of a Fernelius as a whole. Thank you, Matt!
Rob S.
4 out of 5
9/22/2022
As usual, excellent service work. I'm always confident my Jeep has had the best care possible when I leave the dealership for home. Thank You!
Kyle D.
5 out of 5
9/13/2022
The whole service team was amazing. Answered all of my questions and told me what I needed to know. Thanks everyone!
Scott J.
5 out of 5
9/13/2022
Heather was excellent, very professional and personable.
Alicia K.
4 out of 5
9/9/2022
Heather was great! I was quite a bit early and she had my recall and update done before my appointment for my oil change so I didn’t end up there for for a better part of the evening. She was thorough when explaining what they had done, and was very friendly. 10/10 stars. Would recommend :)

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