Drove vehicle back home and smoke was coming from under the hood. We did not have that issue before we dropped it off for an oil change, rear brake repair and tire rotation. Car was towed back to Rockwall Subaru. Waiting for an update.
Everyone at this dealership has been very accommodating and attentive to all my needs.
Quick and professional service with a clean dealership is a great combination. Keep up the excellent service Norm Reeves Subaru
Everytime I bring a vehicle in I am greeted in the most delightful way by the amazing service advisors. I know that I can 100% trust the service technicians to get my vehicle back to good running health. Which says a lot because I normally don’t like taking my vehicles to shops and try to do it myself when I have the right tools. You guys have won my service and can expect for me to continue coming back when needed and my go to spot for purchasing vehicles!
All is well now with a quick check up after the quick service oil change…Thank you very much…
Prompt service, very informative and clearly explained any questions we had.
Alex took great care of me, as always!
The team is always wonderful which we so appreciate in the day of service at times being compromised. Thank you all!
I trust coming there for care of my car
Sandra was helpful explaining the repairs my Outback required. I appreciate the service received at norm reeves.
I didn't get a idea of my inspection like I usually do. Someone took pictures of my car because the service didn't know a picture in my file was, it was the transmission plug. The service writer never told me why that picture was in there. Something I should be concerned about? I don't know. Also the service writer needs to work on how he phrases things during the vehicle return. He said I am going to need tires soon. I made him look up when I got them and what mileage. They are 45k miles tires with only 20k on them right now. Half way through does not mean I am going to need tires soon. The notification that my car was ready to be picked up came 20 minutes after I picked up my car.
Friendly , helpful punctual
Service .
Alexander he help me a lot, thank you he’s great and explains everything.
Alex per usual was Fantastic!
Alex was awesome. Always kept us informed of progress on maintenance.
Got in fast and got out fast too. Service agent knew what she was doing and very nice.
Exceeded xpectation again.
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