They were slammed with service yesterday. Yet they were courteous and things at least to me ran very smoothly. I love your dealership it’s like visiting family. Thanks everyone You are a great team!
Awesome as always! Sandra quickly help resolve the issue with the misfire and loose spark and got me back on the road.
Quick service, knowledgeable, and service manager, Alex, is so pleasant!
Service was great and Sandra was amazing!
I needed my inside mirror reattached & was told they did not have the glue to do it,si I have to make another trip to have it done. This is unacceptable to me. I don't understand why a dealer doesn't have the right tools to fix a problem.
Fast, friendly and efficient service!
Appreciate the attention to detail and honesty of this dealership!!
Have had bad experiences in the past with a dealership that is actually more convenient, I go out of my way to go to Rockwall because I trust them!
Keep it up!!!!
They refused service
I took my car elsewhere
My car came back dirty on the outside and my interior was also dirty. It was just not the way I was expecting my first service to go for my car and I was disappointed. Setting up my service and talking to my advisor was very easy and pleasant. The car was fixed and has no issues. It just doesn’t seem like the they cared for my car in the process to actually make sure it stayed clean or to clean it up when they finished.
Thank you you to the maintenance team and Jesus Herrera. Mr. Herrera was professional, polite and kept his word in keeping me informed. Thank you
Everyone was courteous, knew there job, made sure I understood what they were doing to my car and how long it would take. Alex is an asset to your company. I am glad I bought a Subaru. ????????
Thanks Sandra, excellent service and attention.
We always get attentive and quality service when we get our vehicles serviced at Norm Reeves. The service staff is consistent in pleasant customer service and thorough communication.
We had our new 2024 Crosstrek in today for its very first service. Everything came out well, the inspection, tire rotation, and oil change.
Unfortunately though, for whatever reason, the car wash service from Norm Reeves has typically been consistently poor. The car is never totally clean, the hatch windows are usually still dirty where the wipers don’t reach and the trunk/rear area is barely cleaned. I have experienced multiple times when we get our Ascent serviced. It has the appearance of clean but it is inconsistent.
I realize the service department is not a car wash but if you’re going to wash the car, then please wash the whole car.
Alex,as usual, did an excellent job. He is an excellent example of a good service writer.
Very professional, organized and helpful.
Always pleasant to talk to and help in any way they can
Excellent customer service! Alex took care of us through a very tough situation. Quality of care and attention to detail were outstanding!
Jesus,
Was great. Service was quick. Jesus was very friendly. My experience was great.
The only thing I was surprised about was I thought you also vacuummed and washed the car. It was washed, just not vacuumed. But I'm happy w the rest of the service.
Social