Jesus,
Was great. Service was quick. Jesus was very friendly. My experience was great.
The only thing I was surprised about was I thought you also vacuummed and washed the car. It was washed, just not vacuumed. But I'm happy w the rest of the service.
Jesus Herrera has been the service rep handling the maintenance of my 2019 Forester for more than a year. His performance has always been exemplary. He is a true professional who not only understands the process of expert car care, but he also has truly empathetic, knowledgeable and friendly customer service skills.
Jesus Herrera is to be commended for a Job Well Done. He is an exceptional employee who is most kind, from the greeting to exiting the service. Jesus explained everything along the way and made the time spent at Norm Reeves Service Center seamless. We need more people like Jesus, he is definitely an asset to Norm Reeves Subaru of Rockwall, Texas. Please include this note of commendation during his next performance evaluation. Thank you, RvH
Always great. Chris Peneda runs a smooth shop!
Alex is fantastic and appreciate his help
Great people make for a great experience…
Communication is lacking severely. I had to call several times during the week to folllow up on the status of my vehicle.
Very comfortable and friendly customer service.
I liked the Quick turnaround, and I liked the video that the mechanic sent to show the state of the engine
Professional services as always
It was a friendly and professional experience.
Great service love the video
Alex made sure
We
Had the right service to
Maximize our discounts
When we brought both our Subarus in at the same time!
Alex provided excellent service.
Alex did an exceptional job
Your service center was ready when I arrived, you had paperwork prepared and were aware that everything was covered under warranty. I wasn’t inundated with up-sale attempts and trade-in calls. I am so pleased to do business with professionals! Thank you! I had to drive 2.5 hours round trip but well worth it for service I can trust!
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