Alex Shuster is an excellent service writer. Always professional and makes me feel valued. I trust him completely; he has helped me through a number of difficult issues with my Forester.
I originally was coming only for a recall fix on my Impreza.
After speaking with my service provider I realized it was going to take
Much longer than expected
I dropped my car off Saturday and per her advice addressed a few things
I was provided a loaner car while y’all did the work
Very happy with the cost and the service manager
Sandra guieterz gets 4 stars
Alex is honest and very professional. As a customer my wife and I have had good experiences and trust his advice.
Every one was extremely helpful!
As always, Jesus was helpful and friendly.
The friendliness and professionalism from Jesus Herrera made the servicing of my Subaru an experience of ease! I was able to come and pick up my vehicle two hours after dropping it off. The service department also sends a Multipoint inspection of your car that allows you to avoid future problems on the road. Thank you Rockwall Norm Reeves Subaru team for all your help!
I have had my vehicle 20 months. I have 7300 miles on it. Been to multiple dealerships, including Phoenix, Cincinnati, and I believe me. Maine. I have owned 34 vehicles and this is the only one that went back to the dealership for regular maintenance. These guys take really good care of me and I appreciate the little things that they do for maintaining my Subaru. Phases, and Heather were very informative on my last visit. I talked to Chris on the way out about my next visit which will probably be the end of August as I’m planning on taking two more trips. A little extra something for me to make my Subaru experience a lot more fun. The one dealership I did not like was in Mississippi, and that was the service. I did have some fun interacting with two of the sales guys, but it was a slow day for them. But as far as this dealership is concerned, it’s a five star all day every day!
Great staff - super knowledgeable - very welcoming
Alex Shuster was a great service advisor! Very happy with this visit.
Alex was great, always a pleasure to talk to.
Good service from Jesus and the whole team!
This dealership continues to be my favorite, ever! Thank you for the top notch kindness and service.
Heather did a good job getting our Outback serviced. Well satisfied - thanks.
I look forward to continue service on my vehicle with your dealership. Heather was very helpful with getting me through the process.
Mr Subaru ALWAYS goes above and beyond with his level of customer service!! I recommend Alex Shuster to all of my friends and family who own a Subaru!!
Amazing service! Super fast, awesome people, love the videos and communication. Thank you all!
Great service and friendly technician.
Sandra did an outstanding job. My first service was quick and she kept me updated on the progress. Great job!
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