Norm Reeves Subaru Superstore Rockwall Auto Repair Service

Always confident I’ll receive great service!

Great service and the mechanic took time to explain what he did to my car and also what he didn’t need to do.cause my car didn’t require much service.

Thank you

Yes but y’all failed to properly inflate my tires to the specified air volume. New tire has 38 pounds but should have been 33.

Heather always takes excellent care of me when I go to service dept! Won't go to anyone else!

Chris Pinedo? Was thorough, Professional and Listen to me, which I appreciate.

Great service, great coffee and snacks too

Right on time- gentleman was super polite and professional. Appreciated the information and the car wash! Thank you!

yes,forgot to vacuum carpet.

Alex was great!! I appreciate everything he did.

Great service! Mr Lee was also great!

Fast friendly service, what more could anyone ask for? ????

Heather had great customer service and goy me out in no time. Only concern is the added shop fee/supply that is only present when using a coupon. I know it's not the service advisor, since no matter what it is management that is pushing.

I was greeted by Heather who explained everything she was doing. Checked over tires, brake fluid, etc.. she was very thorough and explained all the items that would be checked in the back area. When my vehicle was done, she went over all the items that had been checked and my next course of action. Heather was very polite and courteous. She is very knowledgeable and an asset to Norm Reeves Subaru.

N/A

The message went to the wrong person. My car was not in the shop.

After the service was done I opened the hood and there was oil over the engine compartment the service manager came out to see and they took the car back in and cleaned it off. We then went to Costco and did our shopping when we left Costco to go back home to Mabank Tx we made about 10 miles and the low oil engine light came on we stopped and open the hood and it was smoking horribly and there was fresh oil all around and under the drain pan plug.we ended stopping several more times and finally stopped and got some oil to put in it and was able th make home. Now I will be calling on Tuesday to see what can be done about this.i do not want to drive the car until this is resolved.this was a horrible experience.i will cal Tuesday.or you can call me at ****-****-xxxx this is very frustrating.i hope there is no permanent damage to the engine.

Na

Awesome as always

Sandra did a grate job