I appreciate the service done today and plan on making future appointments for work.
I was a little surprised when I had to go into service instead of having a service
drive person come and greet me. This is not Nates issue but a management issue.
Excellent service writer. Very pleasant, attentive and knowledgeable.
Mike was awesome!!! Always quick & very polite. I will always get my car serviced at Grants Pass Toyota
No one cleaned my windshield, which would have been done at the quick lube. Otherwise everything was good.
Mike is Amazing Customer Service Honest Fair & Friendly
Everything was quick and easy. They worked with my busy work schedule. Job well done! 5 stars all around.
Very efficient and comfortable experience.
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Mike is Great and always has been. I was a service advisor for Wheeler Toyota in the late 90', early 2000. I trust Mike's advise. I drive 290 mile one way from the west side of Portland to have Mike's crew work on 1996 T100 w/ 340k. I bought it brand new from Dana Wheeler. I coukd go to any PNW Toyota dealer... i come to Grants Pass.
He was very kind and accommodating during our interaction. The inspection was finished earlier than he quoted me. I really appreciate the professional and kind demeanor when I needed peace of mind about my car.
Normally these service tune-ups are relatively quick and painless. This one took three times as long and we were not updated at any point on any expected delays. I had to inquire and when checking out was treated curtly, and not even told where my car was parked.
I brought my car in for the, not so cheap, resist all coat I paid for. Had I known I was supposed to wash the car first, I definitely would have. However, I was not informed of that and when I picked up the car, not only was it still covered in bug splatters from my recent trip, but the one dull spot on the paint was literally exactly the same as before (and it was just the slightest dull spot). So my end result was that I am spending a good amount of money on something that was applied on top of road gunk and not washed properly, and I even have my doubts it was even done at all. And if it was done I wonder if it's really even worth it at all. From my understanding a coating that cost that much should actually fill slightly dull places in the paint. But no result was noticeable. I was told to make another appointment to fix the issue, which is reassuring so I'm not trying to make a big deal out of it, just informing you of my stance as asked of me.
Alicia was AWSOME and very helpful
Thx u Alicia for fixing the mistake that u did not make ????
You are great ????
Excellent job, and thank you very much.
Mike does a real good job. He's been there a long time and I appreciate his knowledge and his service. If I were you I'd give him a raise.
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