He very helpful. It was a pleasure meeting him. He answered all of my questions and was very nice. Of course I was very impressed with him.
Patrick was very courteous .
Julian was very friendly & professional We will highly recommend Julian and Santa Ford.
Julian has always gone out of his way to take care of the service on both my Lincolns. He makes sure I’m appraised of every step of the way. He is a true professional and a great choice for your service manager.
I look forward to my next service because I know that with Julian overseeing the service it will be done right.
Thanks
Louis L
I was very please with the service Julian gave my car & he even had it washed. Thank you Julian. Vicki Amaral
Lisa Gibons and there're management
did a great job handling and resolving the issue . I great full to Lisa. Plus management being there to ask me personally on issue.
Appreciate the drop off service provided by Patrick he has good communication skills
We were disappointed with the lack of communication from Julian regarding the status of our vehicle. He was aware of this and washed our truck when we picked it up, which was a nice effort, but we would have preferred to have been updated about our vehicle throughout the process.
Thank you great customer service
Julian was Great. Enjoyed his honesty and knowledge. Will be back because of him. Thank You!
Lack of communication. We were promised 8am pick up and car done same day. Car wasn't picked up till 1pm no communication. Car wasn't brought back until next day. Considering different dealership. No attempt at service recovery.
From my arrival to my departure, Patrick was polite, friendly and efficient. I appreciated the way he came into the waiting room personally to update me on the progress of the work and escorted me to the cashier once the paperwork was ready.
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