Service Center

Real Reviews From Verified Customers

Julie F.
5 out of 5
10/4/2023
Excellent staff excellent service
Marlene P.
2 out of 5
10/4/2023
I took in my 2014 Ford Fusion due of a squeaky noise. According to the technician it was the rear brakes. The edge of the brake pads were very thin which meant it was already hitting the roder. The technician proceed with changing the rear brakes. The following day I drove it, I was still hearing the squeaky noise but very lightly. The weekend passed and I contacted the advisor on Tuesday since not only the squeaky noise was there but also a worse noise was coming from underneath the vehicle. This would occur every time I pressed on the breaks. I felt concern and still am because I drive daily to San Luis Obispo for work. Make it short, I took my vehicle in on Monday 10/2/23 and I received a call from Lisa stating that my brakes were good and everything was fine. I knew the brakes were fine because I got them done last week, however I wanted to know why the noises were still there! The louder noise underneath wasn’t there when I took it in last week! Today, Tuesday 10/3/23 nobody called me to follow up on my vehicle. Almost 10 years of being a loyal customer, I couldn’t get a call!! I picked it up with the decision I won’t be using Ford services. Lately, I been having issues with you guys and it seems nothing gets done right. I strongly recommend better leadership in this department so concerns from other customers can be taken care off including mine.
Steven S.
4 out of 5
10/4/2023
Patrick, very courteous, all the time and help out. Let me know when everything was out and ready to go appreciate him very much.
Benito E.
5 out of 5
10/3/2023
It was a great experience as always … thank you
Not Provided.
4 out of 5
10/2/2023
Ford does good work & my high mileage truck is still on the road thanks to their good service & maintenance.
Jeremy C.
2 out of 5
9/30/2023
I was there 5 hours for an oil change & YOU. Guys didn’t do ANYTHING to my truck.. I have to go to AG ford now to get the service I had requested.. Worst experience I’ve ever had & will not recommend SM Ford to anyone I know
Chris J.
5 out of 5
9/30/2023
I was treated very well
Raul M.
5 out of 5
9/30/2023
Thank you for your help and good work
Ezra L.
5 out of 5
9/29/2023
Lisa was great! Everything was done timely and efficiently.
Miguel R.
2 out of 5
9/29/2023
The issues I had were as followed- wasn’t able to set an appointment online, called multiple times and never got ahold of anyone in service. Left a message and didn’t receive a call back. So I called back a 4th time and finally spoke with someone in service and made an appointment. Waited for my vehicle, my service was to take an hour and a half. It took over 2 hours. I guess there was an issue with the air compressor which wasn’t notified until later. She was upset about that, but she let me know it wasn’t her fault. I know things happen but, as a customer I shouldn’t feel like I was the problem. After that she must have cooled off and was cordial. I believe if your working a customer service job, then that’s what you need to be providing as a hole. Service at this Ford location has never been the greatest, but it seems like it has declined even more. Not sure if the staff is overwhelmed, but again that’s no fault of the customer. I will probably taking my business elsewhere from now on.
Raul P.
5 out of 5
9/29/2023
He was really professional and he was really helpful on some concerns I had for my mustang
Sally H.
5 out of 5
9/29/2023
Excellent service from Julian as always.
Sharon S.
5 out of 5
9/29/2023
Had it done in the time promised. Team was very friendly
Guadalupe B.
5 out of 5
9/27/2023
Great service from all your employees Thanks again.
John M.
5 out of 5
9/27/2023
Patrick always takes good care of us.
Roaslie F.
5 out of 5
9/27/2023
Lisa is an amazing worker! She communicates well and effectively. If you call with questions, she’s always willing to answer them. Thank you Lisa, you are doing a great job!
Brian A.
3 out of 5
9/27/2023
My vehicle is not in service. Why am I getting notifications?
Thomas P.
5 out of 5
9/27/2023
Patrick was very professional and courteous throughout my visit there.
John R.
5 out of 5
9/27/2023
Thanks
Mara L.
5 out of 5
9/26/2023
Thanks to Julian everything was taken care of and my car delivered to me.

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