Patrick kept me updated throughout the repair process and even arranged a drop-off at my home when the job was finished. Another example of the consistently fine service which he provides.
We have been purchasing cars from Eloy and Randy for 40 years.
We are always treated well.
Patrick was spot on! He’s a keeper!
The staff was very polite, but after my oil change my skid plate was left partially loose/hanging under my car. I brought it back and they took my car back to address it. When I got home afterwards, I realized the skid plate was still loose/hanging and couldn't bring it back again before closing.
Lisa was great except for she or someone did not reply to my email where i was asking for an update on the mustang repair. i called and she said she would email me the estimate which was good. just a small thing. also, when i got in the car and noticed there was no heat, i had to push buttons to get the heater and fan to work and that has never happened.
no big deal and everything seems good now.
Lisa was great as usual. Friendly, efficient and my car was done in time.
Patrick was not only very professional but he was also a great help. He always answering all my questions and making sure everything is going perfectly.
Patrick his very helpful and knowledgeable.
Patrick always returns my phone in a timely manner
Patrick provided excellent service for me! The service on time and the car was delivered to my home! Great service! Thank you!
It took longer to service my vehicle, but I am very satisfied with staff . All staff I came in contact with was friendly and helpful .
Outstanding customer service!
The actual service went well, but - this was a return after a recall software update was unsuccessfully performed last week. Also, I was charged $51 for the recall programming (it should have been free of charge) and they were not able to refund the $51, until they get it back from the factory. That just seems wrong to me.
Patrick was great,as usual. He always delivers excellent customer service.
I just love all of the SM Ford staff. I am always greeted like a friend and they all call me by name. I've watched Patrick grow with the company for the past 10+ years and he is always polite and very forthcoming regarding my vehicle information. He is such a pleasant person. He does his job well. Over and above the call. I do recommend SM Ford service department to all of my friends and family.
He was very friendly and helpful with my questions I had about my vehicle. Really helpful and convinced having my car delivered to my home thanks you for all your good service.
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