He was very kind and did his best.
You guys were great you were a lot of help and when I needed a cup of coffee and your coffee machine was down the gentleman showed me where I could get coffee at the Genesis dealership. He was very helpful. He’s looking into some other stuff for me and I am quite happy with the service that I got from him.
Enrique Almazan was an excellent service provider. He was courteous, accommodating, and helpful.
Moe was genuinely kind and super helpful! With the exception of the looooong wait, it was a very positive experience.
She is the best! She is very helpful and clearly communicates. She is also very responsive to answering questions in a timely manner.
Mr. Gallegos was superb is his performance of his job. I found fault with two points. The software download didn’t fix the issue I mentioned to your staff. In the past when I charged my Ioniq5 to 80%, I would have an estimated kw mileage 260 plus, now as before the download I’m getting a paltry 228 kw/ mileage. 2nd point, I was twenty minutes late from my appointment. The scheduled maintenance ran late, one hour longer, some minor message on dashboard about I’m overdue for some maintenance. This should have been erased Friday.
Excellent communication & vehicle was ready quickly.
Muy buen empleado atento y servicial!
My car was returned without having it's service interval meter reset. In addition, 3 recalls required all day to complete, but no shuttle service was available to get to and from Irvine, and apparently loaner vehicles are no longer even available. Parts to repair a warranty defect will take at least 6 business days, and again the installation will take at least 6 hours, leaving me without transportation at least one entire day
I am absolutely not happy with Hyundai and what you stand for. I did everything I am required to do as the owner of your product and you and your cooperate staff would not stand behind your product. I handled my care with utmost care and did all required services and when the care developed a serious problem, you abandoned me. Norm reeves conducted oil consumption test and found out that that the car is consuming 2.8 quarts of oil under a 1000 miles and you guys want me to pay for a new engine. That is not fair. The reach continues to get richer at the expense of the poor. I am absolutely not happy.
From the moment I pulled into the Hyundai breezeway, I was greeted and treated with respect and care. When Candace heard about my situation, she was able to address my issues as rapidly as possible and completely satisfy the repairs needed on my car I live in Arizona, but if I did live in Lakewood or Long Beach, I would be a lifelong customer of Norm Reeves Hyundai
Great customer service from Enrique and helps me out every time
Enrique was very good at expediting service for my vehicle from the beginning to the end
Very good service and friendly , thank you
Awesome representative of the dealership!
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