Your service dept is top notch!
Enrique was great as always, very responsive
Candice is the best service rep ever. She is so attentive and takes care of everything from start to finish!! She’s a great asset to your company!
There is very little communication regarding when my car would be ready. My car was there for over a month and every time I called when my car was supposed to be ready no one would answer and it was hard to reach a person. It was delayed multiple times.
Enrique was spot on! Came right out when I arrived and was very professional. He should really be recognized, when you have good workers they need to be acknowledged. Very good service rep!
Excellent Service & Safety First!
I recently brought my car to Hyundai Cerritos due to a fuel injector issue that was spraying gas. It was a concerning situation, but thankfully, the team quickly diagnosed the problem and informed me that it was due to a defective part installed back in March 2024. They took full responsibility, replaced the part at no cost, and ensured my vehicle was safe to drive again.
I truly appreciate her professionalism, honesty, and commitment to customer safety. The service team was thorough, efficient, and reassuring throughout the process. I feel much safer on the road now, thanks to their prompt action.
Highly recommend Hyundai in Cerritos for their excellent service and integrity!
Always helpful. Always efficient.
Got scheduled for service a day after a special order part came in and the fairly complicated service got done in half the expected wait time. Thanks.
It's always a great experience at your dealership. everyone is always so happy and friendly. Communication from dealership to the client is fast and direct.
Very friendly and quick service.
Good service as normal what I get from cerritos hyundai. You guys keep my car in great shape. Thank You All !
Candace and Khalid were amazing!
Believe my car was fixed fast (you would think then why complain) well I was on my call to my mum in Scotland for 1hr 10mins. Standing next to my car for most of that time…. Car was dropped off at 8:38am and I got a text at 11:15am my car was ready. I questioned Louie as I asked had it been checked, I received a text at the same time showing indeed my car had been checked and my recommendation of washer fluid (video) from Andy mechanic. With no timestamp or metadata. I said to Louie ok yes my car has indeed been worked on, it felt to me it had sat there for hours. Why my complaint.
Your Service Representative, Candace, was friendly and very professional...she quickly came out to inquire about my visit...verified this was my final complementary visit..was spot on with my wait time and fully explained details of completed service to my vehicle..Thanx Candace..you provided excellent service!
I think you should offer to wash car when in service.
Very helpful, courteous and friendly staff.
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