Norm Reeves Hyundai Cerritos Auto Repair Service

Juan has excellent customer service! Was friendly And explained everything to me perfectly.Will be coming back !

The service technician Gary was fine. But when I made an appointment over the phone for the vehicle's recall the representative on the phone who scheduled the appointment had to call and check the parts and service department to see if they had the part in stock and she told me they did. I had to come in at a date that was 2 weeks out from the call so I assumed they had to order it. Then I drive to the dealership the service team gets my car starts working on it and then an hour later they tell me they don't have the part. It's frustrating because I come in have to take time out of work. All to just have it wasted because they don't know what parts they have at the service department. They should have called me or at least let me know before I drop the car off that they don't have the part. So I had to spend $30 to Uber home and $30 to Uber back. Now I have to come in again. Take more time off of work. The phone operator or the parts department person were incorrect about what part is needed for the vehicle and as a result my time was wasted. I have purchased several vehicles from this dealership and I was planning on purchasing a new Genesis. But I might take my business to Anaheim Hyundai or IE Hyundai

The technition was very professional and explained everything that would done on my Santa Fe check out was very quick thank you for courteous staff

Juan was Very knowledgeable and Proffesional I would recommend him and the whole service team they are Very efficient!!

Mo is always the best!

Nice and helpful

Great guy

None

Moe was great to work with and gets an A+ for customer service and satisfaction. The only complaint I have is when I got my car back, it had greasy smudges all over the interior and on the windshield.

Candice is an exceptional staff at Cerritos Hyundai she always make feels welcome and she is great helping us with our needs. Also she always try to be honest with us and this is something very valuable thank you Candice please keep the same .

Juan greeted me and welcomed me to the dealership when I pulled my car up. He was thorough and professional. I would absolutely bring my car back the Cerritos to have it serviced.

Excellent services. Thanks

Fast and friendly service.

Enrique is just an outstanding man. He goes the extra mile to ensure good quality customer satisfaction! Thanks Enrique!

The issue was not corrected and is still present. The car has intermittent problems shifting at lower gears

Enrique always takes care of me.

Very friendly staff.

Thank you for Enrique

He was great. He clearly explained everything to me and answered all of my questions. I would highly recommend him, and I would request him the next time I bring my Hyundai in for service. ?????

He's very kind and good explanation for me. Thanks.