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Real Reviews From Verified Customers

Service Center Review Summary

5 star 610 reviews 66%
4 star 212 reviews 23%
3 star 22 reviews 2%
2 star 35 reviews 4%
1 star 40 reviews 4%
Review Us
Alberto L.
5 out of 5
3/9/2025
Excellent service
Oakley S.
5 out of 5
3/9/2025
Mary was great!
Michael C.
3 out of 5
3/9/2025
I don't think the service team did a good job understanding, communicating and executing our needs for repair and remediation. I have been waiting for several calls back and have yet to get anyone to reach back.
James H.
5 out of 5
3/8/2025
The job was completed in half the estimated time. I appreciate that. Thank you,
Kathleen B.
5 out of 5
3/7/2025
My service advisor was the best!!!!!!!
Froilan M.
4 out of 5
3/7/2025
Kylie got me in and out without any issues as usual. Trust this place with my car !
Jacob S.
5 out of 5
3/6/2025
Outstanding experience. Thank you.
Felipe F.
5 out of 5
3/6/2025
Mariela did an excellent job in assisting me and answering my questions about other features on the vehicle that is currently turned off.
Jong L.
5 out of 5
3/6/2025
I was really satisfied by Kyle's service. He kindly followed up all the stages of the service and explained to me with details.
Christie C.
1 out of 5
3/6/2025
In correct mileage in and out, took about two weeks for a small chip repair which is unbelievable and all I was told for the inconvenience is sorry and compt free gas, the point is they shouldn’t be driving around my vehicle . This is unacceptable, I will be contacting the better business bureau
Shawn C.
4 out of 5
3/5/2025
Super great. Wait was not that bad. Considering it was a last minute appointment.
Teri S.
5 out of 5
3/5/2025
Kyle was great!
Jungtae K.
2 out of 5
3/5/2025
Part is not available.
James S.
5 out of 5
3/5/2025
Best experience ever she was the best. Everything was so easy providing me transportation to and from the appointment
Sergio D.
5 out of 5
3/4/2025
Kyle was very professional and handled all my inquiries.
Chistopher L.
5 out of 5
3/3/2025
Excellent customer service. One of the best Genesis experiences I have been through. Amazing communication, updates, and knowledge.
Raul R.
5 out of 5
3/3/2025
I cannot express how much I appreciate Mariela for her professionalism and expertise on the service I received from her . I am very happy I bought a car that at the same time I can trust with my service on my Genesis. Thank you so much to her . Happy customer. Raul R
Wanda J.
5 out of 5
3/2/2025
Edwin was great!
Martin M.
4 out of 5
3/1/2025
Edwin was honest about the service expectation, and went above and beyond to ensure I left satisfied.
Dana H.
5 out of 5
3/1/2025
Kyle was very helpful

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