Kyle is always in his game. I had a 700am appointment and he was at my car @ 7am sharp! I explained that I was on tight schedule and he and your team had it done ahead of schedule. Amazing!
Edwin was professional but I had to call and text a couple of times to get an explanation of what happened to the car. I didn't get any updates even though the car was there Monday and Tuesday, returned Wednesday. Edwin told me the alarm was rewired but the driver that dropped the car off showed me paperwork that said the alarm was removed. It concerns me that information about what happened to our car is inconsistent. I haven't checked yet if the alarm is still in the car. It's the 2nd time the car had to be brought in within a month and a half. I just wish people would understand this frustration. No rental car was available to be driven over to us, so we had no car from Saturday to half of Wednesday. Overall, I'm so disappointed with the Genesis experience
We thought we were leasing from a higher end brand but we are getting substandard everything
Edwin was very helpful and did a great job with providing info and timely responses to my inquiries. I truly appreciate his efforts.
Mariela was amazing. Fast service I have ever had. I love Norm Reeves Genesis.
Thank you Edwin was awesome.
Kyle Predmore is the man to go too! I will always choose him! For the past 3 years getting my genesis service he's always top notch with me and I appreciate him ! For all he does. Thank you !
The whole experience was great and I appreciate Edwin’s work! :)
Edwin was great. Thank you!
Edwin was very pleasant , professional and efficient. I had no waiting time and the car was done earlier than expected . Great service . Thanks Corrine J
Thank you. Mr. Rivas was efficient.
My experience with the service was as always exceptional, Mariela is a top of the line agent extremely professional, knowledgeable, informative, and always polite even when things get very busy, I cannot imagine coming for service and not being able deal with her. In addition to your agent the service was and always seem to be exceptional, this service I had a unique situation my car developed a rattling on the passenger side and they went for a test drive with me and was able to identify the location and as well located the rear shock causing the noise, replaced and all is well. Overall my ongoing experience with norm reeves service is and gas been exceptional.
Kyle it’s always very gracious and helpful
100% satisfied! thank you!
Thank you for everything,Mariela went above and beyond in All that she did.everything that was promised was delivered.thank you so much.
Kyle is always super efficient and available to help!
Kyle was, as always, the best !!!
Social