The customer service was not good.. Felt like Christopher was having a bad day. The interaction was just off not really friendly. The cost and service recommended to me felt like I was being taken advantage of. I had a bad engine coil. Number 2 coil was misfiring. Your service department wanted to charge me $2400 to l take off 4 screws and the 4 screws that held the coil in place.. that’s seriously a rip off. I personally wouldn’t return. But thanks for asking me. Unfortunately someone would pay that ridiculous price.
Chris provided excellent customer service. He answered all my questions and went above and beyond to assist me.
Diana was friendly, professional and overall pleasant to work with
Chis was exceptionally friendly, he also kept me up to speed how much longer my car would take. Chris also came by to check up on me to see if I needed anything. Even though my wait was a two hour wait . It went by very fast. Thanks to Chris
Quite frankly I wasn’t too happy with the service adjuster, he seemed annoyed everytime I asked him a question, I don’t think he has customer service skills, i asked him if they could give me a ride home or get a loner in case I was gonna be there for a long time and he looked at me and said we only provide that service for repairs that , how I understood him by his demeanor that were worth it, as if I was not gonna be spending almost 800 dollars, when. I received my car I asked why my car wasn’t washed, they always gave me a car wash he said, well we stopped doing that a month ago, but it wasn’t what he said , it was how he said it! His whole vibe was like he didn’t want to deal with me, honestly I would not go back if it wasn’t because my husband wants to have every service done there because that’s where we purchased the vehicle,
Fast and Easy service. Thanks again
Chris went way beyond in did all he could to take care of my car and situations that arose along the way.
Good service and honest work.
The staff was friendly and accommodating however the services provided were not.
Thank you Mr Lowe provided me with excellent customer service. Can't wait for him to assist me with future services i willneed for my vehicle
Chris was very helpful, explained several things to me. Thank you for the complimentary oil change. I’ll be back in 5000 miles.
No more CAR wash, so disappointed when the lady who helped said that it was discontinued. I have to wait 2 hours for the service, there’s no more Lyft (uber)up to my house. I can only be drop off at the mall.
The last time I had oil change, there was 1.) Car Wash 2.)they drop me off at my house & picked me up .
I have been waiting for a call back from Stacie for well over a week. We have left her two messages and she is ignoring us. I am pretty upset and may not use Metro Acura any longer for my two Acuras. There is no excuse for ignoring us this long.
Chris provided excellent service. He kept me informed provided details on repairs to my vehicle. Chris was extremely professional and went above and beyond my expectations.
Stacie was awesome! You all provided excellent service and I guarantee you we will be back to Metro for future service on my RDX.
Diana was a very polite and hospitable person. Very informative and explained all services that were done on my car.
Loved the service I received, Diana was very informative and pleasant. I will be returning for all my service needs in the future.
Was a pleasure working with her....
Christopher explained everything to me and kept me updated on the diagnosis and repairs required. He was great to work with.
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