Vehicles should released to customers just like other dealers or service centers; from infinity, Toyota to Bmw bring or park cars just in front of exit doors. I spent lot of time looking for my crv in ur parking lot
That not I mind walking. But was park at the end of the south lot and behind a large car
Israel take good care of me and he is friendly too ????
Thank you for getting my brakes fixed up at the last minute. I am in town visiting for the holidays and was dreading driving back home with warped rotors. The car feels great to drive now! Cheers!
Thank You for your promt service.
Jim was very accommodating and professional. It was a pleasure having Jim help us!
James was great, service was efficient and was courteous and respectful and honest. Exceeded expectations.
Customer service is amazing and went very smoothly.
Estela has been very diligent and patient in learning to use the new system. She learned to explore every feature that the system has to offer and has a great potential in striving for the best.
Estela helped me get checked in and apologized for the wait. But despite the large number of people coming in for service, my appointment was fine. Id reccommend telling appointment takers to come a little earlier to get in line. This would help excellent associates like estella.
My car was fixed the same day and I will come back for other problems with my car. Thanks.
Gary stayed in touch with detailed updates, photos, pricing for a car breakdown. Excellent service from him start to finish. Henry jumped in to help while Gary busy. My first time at Metro Honda and I was treated with cheerful, polite, and professional attention. I like your company.
When I received the vehicle there was oil on the hood/fender. Gary immediately took care of it.
When I got home I noticed it left a couple oil spots on the driveway and in the garage after oil change/service. It’s never dripped a drop before.
I came back to Metro and Gary immediately had the technician correct it.
You were awesome thank you again!
No need for a call. Most of the service was good. Only thing lacking was the communication about what was going on with the car. You had it all day and I had to call for an update. Where I was told there was other things being listed on the quote and that my car will need to stay over night.
It took 45 minutes to check in. People arriving after me were checked in before me, even though I had an appointment. The new computer system was implemented today, but it appears management did nothing to reduce appointments to accommodate for advisors’ needs to learn the system. Parts were not available for my service. I called and texted to get the status of my vehicle, but got no response. Worried service would close without getting my vehicle, I went to the dealership only to find my car still wasn’t done and I had to wait another 45 minutes. I arrived at 7:30am, but did not get my car until after 5:45. That seems excessive for an oil change and break pads. Advisors were courteous and friendly, but it was obvious they were as frustrated and unsupported as I felt.
Need what I can’t afford—-at this time.
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