The service center personnel are very rude to the customers. I have not found one technician that is courteous or helpful. Every question asked is always answer with a short reply. We always make an appointment in hope that it’ll be quick but we always get the run around and they always try to push the pick up for longer. Please do better, I love my Optima but I hate your service center.
I made an appointment for recall items to be repaired. Parts were not in stock. I specified when I made the appointment that this was for recall repairs
Representative did remain chipper as he told me to call back in a week to see if the parts had been received so I could make another appointment. I used part of a vacation day to take care of this and it was wasted time.
I am extremely satisfied with the service and price.
George was great. Thank you
The service was not completed. I was waiting for a call regarding exterior trim that was falling off the 2024 telluride with 17K miles. I opted to return the vehicle once the new trim to have the seat recall and trim to be completed at the same time.
Service for my Telluride was completed in a very timely manner.
Great service from Eric, Thank you
Eric was amazing he was very helpful and very informative. Went above and beyond in helping me get my car situated and estimates for paint jobs as well.
Service is always great at Covina Kia and Eric was very helpful
Had no issues and great customer service. Service on vehicle was done in a much faster time than anticipated. Thank you very much.
Matt Park provides excellent customer service!
I was surprised how expensive the repair was though
Michael Connelly is Awsome! He is always professional, courteous, and goes the extra mile to make sure I get the service I need. He is an important asset to your company!
He is very professional and patient to explain to me what needs to be done. the price is very expensive. I hope kia will lower the service price. Resealing of oil pan is $600 plus dollars.
Very good customer service very respectful and helpful and honest too
Michael was friendly and professional. I appreciate his explanation of the testing/repair process.
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