The service was very good and on time. Thank you.
eric did a fantastic job and was very kind ! thank you so much
Thanks Eric Pérez you were very kind
They forget to reset the service required sign
A plus customer service!!!
Did not have a loner car for me the guy that gave me the Rent-A-Car was rude and unprofessional. They kept my car from 11 to almost 7 o’clock at night never gave me a call to come and pick it up. I just took it upon myself to show up and when I did, they acted surprised and said they were just about to call me. I usually I am very satisfied with my services, but this time I was not.
I'm very satisfied with kia and Mike Connelly great service manager
Didn’t receive call that vehicle was ready so I called dealer. I was told vehicle was ready for pick up. Went and picked up vehicle but on my way out I read the paperwork which said parts were ordered and so the service was not completed. Service advisor George Arroyo never spoke to me and no one was going to tell me the work wasn’t done. They just brought the car up. Very disappointed in the service there and that’s not the first time. Service manager should call me about parts order and reschedule.
Michael is courteous and friendly
Service was nice and fast.
The wait time was less than they said.. sso thankful for this.. very polite people there at Covina Kia..
Excellent customer service. Thank you Kia team!
Very happy like always not like my Toyota dealer
I look forward to filling out the survey, George Arroyo was excellent As my service adviser. I look forward to sharing more details when I get the actual survey.But Kia service department in Covina went far beyond what I expected.Provided the beservice.I have ever received for my car.. Thank you Covina Kia Service Dep!!@
well, the service was overpriced, but that’s To be expected at any dealership. What really bugs me is that When I checked the tire pressure on my car just now, One of them was at 28, One was at 31, The other two were at 30. Do you really mean to tell me that you guys rotated the tires, did your little multi point inspection but DIDN'T check the air pressure? That's ridiculous. After seeing that, I don't even trust that you guys actually rotated the tires.
Service is great and Eric is very professional.
Your online inspection report was not uploaded properly (shows up blank) and it didn't send notifications when there were multipoint inspection results that needed my attention (need to change car battery). Took my car in for my annual full inspection, oil change, and to put the thief protection unit on the igniton. Car was checked-in at 8:30am. Was told it will take about 2 hours. I waited in the lobby for 2 and half hours. No text notifications about the multipoint inspection or phone call from front desk. Nobody came to look for me. My name was not announced on the intercom to come to the front desk. I kept checking the link that takes me to the online report, but no updates on status. Report turns up blank every time. Decided to go to front desk at 11am to inquire about the status of my car and the inspection report. Michael was assisting one other customer so a different gentleman helped me out. Found out the multipoint inspection report and video was available since 9:15am (!!) but notifications were never sent to me and report is not viewable. So the front desk personnel sent me a text at 11:02am with message that tells me report is ready to view. The link took me to the report that is NOW viewable with video. Okay so battery needs to be changed. I authorized it. Waited until 11:45am and still no updates. No phone call or text. Nobody came to call me from the lobby. At that point, all other customers had already left and I was the only one remaining. Decided to go back to front desk again. Michael saw me this time and called up my car on the intercom and took my payment. I finally left there after waiting for 3 and half hours when inpection was done since 9:15am (45 minutes after check-in). Only issue found was car battery needed to be changed. Took 3 and half hours on a Thursday morning.
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