Why schedule appointments even the vehicle isn't even going to be looked at for 2 days. Explain to me how being without a vehicle for multiple days and them paying you for that pleasure makes sense. Also the actual work would have only taken 3 hours based off the labor guide. If I make an appointment it's to get work done not be without a vehicle for multiple days.
George Arroyo, helped me right away. Excellent customer service. My visit at the Kia dealer was very satisfying!!????????????????
Always excellent and personable service from Michael. Can’t say I’m as excited about your pricing.
Great Customer service was provided to me by Eric Perez.
Thank you Eric
Thank you KIA
The car had marks all over it from the people who serviced it, I just had it cleaned. The staff at the counter were rude and not helpful. George who served me was polite but asked why I was there, the vehicle was new and due for a 6 month service. If he doesn’t know this yet, he probably should be briefed on the process of purchasing a new vehicle and how it works. I work a lot and don’t have the time for rude, incompetent people, especially when they look at me as if I’m the **** who wanted the stains off my new car, that was just cleaned the Friday before the service.
Matt is fantastic. He is the singular reason I am choosing service at KIA of Covina.His service is excellent, he is seamless, positive and super friendly.
Matt is fast and efficient and friendly
George did a great job with helping me out. Incredibly professional and hard working, also communicated very well with me and made my stay at Kia an easy one. Thank you George!
My brand new car has problems it shouldn’t have and has yet to be fixed
Took to long to diagnose, didnt get the diagnosis correct. So even though the price for service was going to be less expensive ultimately than expected, it didnt include fixing the issue that was as much or more of a safety concern than what needed repair.
Michelle was very nice and courteous and patient with me when I was having trouble with my digital payment. The service was done within the allotted time.
George is the best rep there ver kind, patient and efficient.
Thank you for finding out the problem of my Seatbelt that was not working and I appreciate your Service
Always good service, never been disappointed, look forward to next service
Very efficient and excellent customer service by George
The guys and gals were very helpful
Bought my car there and will buy again
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