Service Center

Real Reviews From Verified Customers

Muhannad A.
5 out of 5
11/15/2024
It was a great experience with a great customer service I really appreciate the help of Mr. George it was perfect
Jose O.
5 out of 5
11/15/2024
Eric was great. Very helpful and insightful about what was going on with our car.
Susan M.
5 out of 5
11/15/2024
Eric was professional and personable. His communication skills were top notch. He made an extra effort to satisfy my needs and concerns.
Jason D.
5 out of 5
11/14/2024
Everyone was helpful and and did their job
Curtis I.
1 out of 5
11/14/2024
Are you for leaving my car open and getting dust all over it and not washing it when I picked it up. I have photos if you'd like to see them.
Jose A.
5 out of 5
11/14/2024
Excellent work and very professional people
Inhi B.
5 out of 5
11/14/2024
George was our service Teck. He was absolutely amazing. A very big thank you.
Laureen K.
4 out of 5
11/14/2024
Usually updates take hours longer than 3 or days like 3 whole days but George was one to say Hope Everything Goes well and **** it was only a couple hours. And I got my car back right away- I was telling him that I prayed and he said he would pass that on to future customers who needed the update on their hybrids
Rocco M.
4 out of 5
11/13/2024
Matt was great. He kept me updated and more importantly he got the issue resolved issues quickly It’s unfortunate the the issues I have had have been software related. Hopefully this’ll be the last software problem
Not-Provided F.
5 out of 5
11/13/2024
Very good service.
Elliott S.
5 out of 5
11/13/2024
George was amazing! He walked me through all the recommended services, explained everything well, answered my questions, and took great care of my car. He was very kind, attentive, friendly, and helpful. I am very appreciative of the great service that he offered!
Eduardo L.
5 out of 5
11/13/2024
George was very professional and helpful in getting my KIA Sportage serviced in a timely manner.
Don C.
5 out of 5
11/13/2024
Eric, Adam and Tricia were all so kind and helpful. I forgot his name, but the person who took my payment was also funny and efficient.all in all, great service from West Covina Kia!
Saul G.
2 out of 5
11/13/2024
We received an appointment reminder for service. Before we arrived we received a call from the retail manager, offering us a lower payment on a newer vehicle. I explained that when we purchased our SUV two years ago, we paid cash and did not have a balance or a monthly payment. When we arrived to the KIA dealership in Covina for our service appointment we were informed that the part needed to be ordered and was being shipped from the East Coast. We initated the service in August and were told that the part was available, but we needed to wait for one more approval on the USB port, that we requested to be serviced as well. We were disappointed that the part needed was not available when we were informed that it was available in August. We kept our appointment only to leave without our vehicle being serviced. The service attendant informed me to give it about a week for the part to arrive and if we don't receive a call from them, for me to call the service department to check to see if the part arrived. Not good…
David V.
5 out of 5
11/13/2024
None at this time
Bernadette G.
5 out of 5
11/13/2024
The service was done sooner than expected and my car came out clean. Mr Perez was polite and respectful. The reason why I go to Kia Motors for servicing my car all these years.
Carol O.
5 out of 5
11/12/2024
Eric provided exceptional service and answered all my questions with knowledge.
Christina S.
5 out of 5
11/12/2024
Matt is great! Super professional and personable. Thank you Matt!
Desiree V.
5 out of 5
11/11/2024
George was very friendly and helpful.
Gladys F.
5 out of 5
11/11/2024
Very good service

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