Mike was awesome. Fully explained everything I needed
Michael was professional, funny and transparent about the process. Most services are courteous but Michael made me feel welcomed as if I had been going to Covina of KIA for many years. Two thumbs up from me.
I know you’re busy but over 3 hours for a scheduled first service was s bit LONG.
It appears that the employees do no communicate with each other. My person assigned to wasn’t informed with the problem with my car. I now have to come back for another diagnostic test. $$$$$$
Michael Connelly is fantastic.
I was very pleased with as always with Miles service. Was not pleased to find out the dealership had been soled and the new owners were no longer honering their service contracts from costermers whose cars that were purchased before the sale . This will affect any new car purchases in the future. I have purchased four cars from covina valley kia since 2012 . If the service contract that I singed when i bought my current my current car .This will be the last car i will buy from covina valley kia .
Check engine light was on. So I made an appointment to have it checked out. I was told it would take 2-2 1/2 weeks to diagnose. I couldn’t leave my car there for that long. So I just had the oil changed and tires rotated. My appointment was at 10:30. The car wasn’t finished until after 3:30.
Due to the high number of employees calling out on the day of my service, my service took 3 hours even with an appointment time. While I understand this was no one fault it was an inconvenience. Additionally, I made my appointment online and the selection I choose listed a car wash as part of the service. When I received the message that my vehicle was close to be completed they said it would not be washed in order to save water. Again, that’s fine, but then do t put it on the list.
I had an excellent experience thanks to Eric Perez. His positive attitude, thorough approach, and prompt service made a big difference. He went above and beyond to ensure everything was smooth, making the whole experience pleasant. Exceptional customer service! Again, thank you so much, Eric, for your emphasis on attention to detail.
Michael is a great player
It took over one year to resolve our issue with the paint fading spoiler. We got this resolved finally but the headlights getting faded and the sides of the vehicle were not approved for fixing. How can Kia claim that they make good vehicles when they don’t back up their products. Even for this service. We were told 2 days and they took 5 to get fixed Leaving us without a vehicle for this long. Michael did everything he could but Kia needs to do better for us to have confidence in buying future cars with them.
Eric was very courteous, attentive, and professional during the entire process. I appreciate the follow up updates that were provided in between the service. Thank you for making the process seamless and pleasant.
The time it took to get my vehicle back was longer than it should have been. Tire rotation was allegedly apart of my services, but the tires are in the same spot, I can tell from the scratches on the rims.
The employees are nice.
The service and work was great, except for one thing. The main connection to the lights was disconnected. My headlights and turn signal lights did not work. I had to pull over at an auto parts store and dismantle the cover to get to the connection. At this point I did not know what the problem was. I’m thankful it was an easy fix, but it could’ve been avoided had the wires not been left disconnected
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