Everything good except I have to return to get my master lock after the tire rotation
I was very disappointed in my service. I received a video from the tech department. Music was blasting so loud and he was talking so fast. I have no idea what he was saying except that he couldn’t put the filter in because I hadn’t left the key. No one contacted me to say they needed a key in order to do it, but I called and said then do it however no one let me know it was over $100 more no contact showed up to get my car and was told I owed instead of 317 442 very unprofessional technician should never call a customer with blasting music and talk to a lot that you can’t even understand what they’re saying. Will not continue to do service with Covina Kia
The service was good. The one recommendation I would make is when I called for an appointment. They said a 10:00 AM at 11:15 AM. They brought their car in to start the service. In my opinion that is too long to wait before the car is taken. It would be better to somehow figure out how to make appointments that don’t let people just sit for an hour before anything even begins to happen.
It would be nice to see the video or photos of the stuff in the car before and after any changes
No comments, everything ok
George was able to service my vehicle as directed by Mike, the service manager
I requested shuttle service. When I was ready to pick up my car the shuttle was not available. I was told it was going to be an hour which I was ok with it. However it was hard to get a hold of Michelle to get update on pick up time. Car was ready at 12:30. I was not picked up until 2:30. I was ok waiting however not getting updates from Michelle was frustrating. Calling the actual store the service line was always busy. The operator didn’t answer. Finally I had to talk to parts to get to Michelle. Overall Michelle is nice however she needs to get better at getting back to her customers. I heard another customer having the same problem. Very unhappy and frustrating
Eric is the best. He's very attentive and goes above and beyond. I always get the best service with him. He is a great employee!
He communicated great with me and completed my complaints. Thank you George ????
I was very pleased and satisfied by the customer service I received and the professionalism displayed by Matt Park. I came in to get my less than 1 year old car serviced due to several recalls and I was not looking forward to my appointment, because my first experience with the service department when I had an issue with my vehicle just 3 months after purchasing was very frustrating. Prior to my appointment, I already felt that Kia in general has was one of the worst service department experiences I had ever encountered. I came into the appointment thinking that I was going to have to put up a fight and walk out in frustration. However, to my surprise within a few minutes of the appointment, Matt pleasantly explained to me the services needed that day and immediately assured me that the service would be completed on the same day, and I would have my car back by the end of the day. He also took the time to ask me if I needed anything else or had questions about my service appointment. Matt did not look like he didnt want to be there, and didnt look or act like he was miserable. I did not feel as if I was being a **** or annoyance for being there, but rather, I was a valued customer. I receieved my car a couple hours earlier than expected, which was a pleasant surprise, and Matt even offered to take off the plastic cover that was left behind on my drivers seat for me as I was leaving. I can tell that Matt is enthusiastic about his job, is customer oriented, very competent and knowledgeable, and is a shining example of what it means to work in a service department. Matt is an asset to Covina Kia, and deserves to be recognized for his effort. I really hope that every associate at Covina Kia will strive to emulate in future appointments the top notch customer service I received from Matt. Thank you Matt for restoring my confidence again with Covina Kia's service department.
George made the appointment easy and he gave me honest feedback and recommendations on my vehicle. Being a college student, buying a new car isn’t always easy considering my finances are ****, he was understanding of my situation without me having to say too much and that alone made me feel good! He referred me to a collision center so that I can get a free estimate for repairs and gave me advice no one else was willing to. He wasn’t just trying to make a quick sale for the sake of commission and I truly appreciate you George! Thank you! I mean it!
On the receipt when you pick up the car, you put down the problem was fixed. You do not put down what was wrong, in gge future please put down that it was repaired and what the problem was.
Quick and easy, advisor was very nice
Eric Perez was an amazing help. Professional, patient and kind.
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