Very professional, got the car in and out hassle free!
I had my car in for a oil change and had told Ron my car had been using 2 quarts of oil a week. I brought my car in and they said my car hadn’t had a oil change in 10 thousand miles and that was because they did not do the oil when I was suppose to have had the oil done. I bring my car in for the recommended oil change anyways!! My husband even called and left a message and we did not get a call back. I just want this documented in writing. Thank you!
I am still showing my car needs serviced on my dashboard and a tire alert is still showing. When I got in my car to leave it was on and I came back to the door and it was already locked. Hoping I can stop in quickly one afternoon and get these taken care of
Had to wait 2.5 hours just get my oil changed really when my appointment was at 10 am
Brian is very efficient, friendly and helpful.
I am sorry that we couldn’t get a hitch for the car . The service manager was very polite and tried fo find the hitch . I also made some inquiries at different places bit was told they did not make one for the car .
Not 100 percent satisfied.
To long to explain
Service rap was nice and OK but he needs to respond and talk to the customer more when he is being spoken to. His appearance was good courteous but just He Wise quiet reserved and not very talkative when he was being talked to.
I would recommend this service experience for everyone. Very satisfied
Best experience I’ve had at a dealership! He was so helpful!!
Excellent service today! I highly recommend Brian Norris and Timbrook Kia.
Brian Norris did an exceptional job.
I was quoted a price on tires and when I picked the vehicle up they were about 50.00 more for each tire.
Brian Norris was very knowledgeable about my car and really made sure I had a great experience getting it serviced there. I really appreciate all his help and for the great service!
Professional and prompt with service. Happy with the complimentary wash and air freshener.
Jeramie was professional and courteous. He explained everything and told me of the service’s I maybe need at the mileage on my car. He showed me where the showroom was and told me about the amenities for me while I waited on my vehicle. Afterwards he told me what was done what I will need in the future and the price he also gave me a pamphlet of the services and a air freshener for my car.. He thanked me and showed me to my car.
Jeramine was the best! So honest and went above and beyond to make me feel comfortable with my services. He explained everything in a way I would understand and broke down everything. Even though it’s a drive I will be coming here for all my future work.
Just every time I go for an oil change I always need something else done. When I ask about my warranty to see if anything is covered he always says no. I haven't had my vehicle for a year yet and having minor issues that's not covered under my warranry.
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