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Real Reviews From Verified Customers

Service Center Review Summary

5 star 640 reviews 64%
4 star 193 reviews 19%
3 star 28 reviews 3%
2 star 67 reviews 7%
1 star 66 reviews 7%
Review Us
Chase W.
5 out of 5
2/17/2023
Paul was excellent. Very professional and got me in out out quickly and easily.
Ryan P.
1 out of 5
2/16/2023
I brought my Telluride in for the drive belt recall. This was communicated when I scheduled it. I was told after my appointment that there aren’t any in stock so now I have to bring it back. It would have been nice to know this before I brought in my car.
David F.
5 out of 5
2/16/2023
Yes
Caridad M.
4 out of 5
2/16/2023
You all the staff there in service are all wonderful, bar none! I have enjoyed your Kia dealership since I moved here in 2021. You are great
Barbara C.
5 out of 5
2/16/2023
Great service and I am happy.
John P.
5 out of 5
2/15/2023
Paul did an excellent job providing customer service
Stanley B.
5 out of 5
2/15/2023
Knowledgeable
Clark A.
4 out of 5
2/14/2023
The service I get is always top notch. But honest feedback? The customer waiting area is not exactly a great place to spend time. Despite the sign offering an array of amenities, the only ones available were water and coffee. Many of the outlets were "out of order", there were no magazines, newspapers, or snacks. The entire area is "old" looking and not inviting. Finally, when checking out (and I timed it) I waited 23 seconds at the desk before the young woman looked up from her phone and acknowledged me. These are "minor" issues, but since I know Central Kia prides itself on a positive customer experience, would hope the feedback would be welcome. BTW, I'm on my second Kia from the dealership and even though I live in Carrollton, I only bring my vehicle to Central for service.
Yesenia M.
5 out of 5
2/14/2023
I was very well taken care of by Paul Gomez, excellent customer service. I will definitely be going back thanks to him!
Amanda S.
5 out of 5
2/11/2023
Paul is a 5 star service provider. Greatly appreciated your shuttle service as well. Made my life much easier.
Shelley B.
5 out of 5
2/11/2023
Great professional service! Thanks!
Stacey D.
5 out of 5
2/11/2023
Good experience.
Brendell E.
2 out of 5
2/11/2023
I can't say it's Kirk's fault that I did not get a phone call. I spoke spoke to Paul who confirmed my number to let him know. Other than that mishap, I would rate the service better. I still don't understand the long wait time for a schedule appointment. Thank you for allowing me to give feedback.
Kinson F.
5 out of 5
2/11/2023
K
Carolyn G.
5 out of 5
2/10/2023
Paul was very friendly and informative.
Alex N.
5 out of 5
2/10/2023
Kirk was wonderful. Service was completed in a professional and timely manner.
Glenn M.
5 out of 5
2/10/2023
Very good service. Very friendly folks too!!
Steve B.
5 out of 5
2/9/2023
Kirk answered all my questions,made sure I got a ride home and ride back,called me asap to give me an estimate, and got my car serviced timely.
Margarita M.
5 out of 5
2/7/2023
He was very informative and helpful.
Cheryl M.
5 out of 5
2/7/2023
I appreciate the wonderful service.

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