Great customer service from this advisor. Highly recommend him.
Yes, told them not to wash the vehicle but they did it anyway and it looked worse than when I brought it in for service. Whoever washes the vehicles need to do a better job. Otherwise everything else was done well.
Kirk Sparks really helped me out with some decisions about needed repair on my car. I appreciate it.
Kirk was wonderful, as always.
Hello, we came there about 2 weeks ago, then our key was lost and we lost a lot of time there, then they told us that a new key would be made. We got the new key 2 weeks later, when we came back to have the wheels of the car done, the old keys were replaced with the new key and this is why we weren't informed!. It's not a pleasant situation.
Paul has been taking care of my Kia Soul since purchased it back in 2019. He has had a smile on his face every time, and has provided excellent care and customer service.
Y’all told me where I needed to go and what I needed to do. Service was finished at estimated time. Very professional! Great job!
Paul was courteous, professional, informative, and kept me in touch with every step of development.
I asked to include a free tire rotation and agreed on $60. It was not done. I can get free tire rotations at discount tire but was hoping you could do it for me today.
Paul was very courteous and helpful. He took extra time to explain and fix minor problems and to make certain that we were satisfied. We will ask for him again.
My complaint is I specifically told my Service Advisor and I think he wrote it on the service agreement not to wash my car; however, after completing
the work done on my car they sent the car through the wash. When I get to my car I see water droplets on it, the paper mat on the floor had puddles of water on it. I informed Paul about it and he came to my aid with a towel.
After I drove off I let the windows down when I let the windows up again after arriving at my destination water was on the windows. Therefore, I have to dry them off and walking around the car I see dry water spots in some places which causes me to further wipe my car down. Bear in mind I had just washed my car a few days ago, now I have more work to do again, so irritating! Also, when I look into the console of my car I see someone has been rummaging through it because things are moved around in it, this is very alarming to me! BEWARE OF YOUR EMPLOYEES!!
Kirk was very courteous and kept me updated on my car I’m very thankful for his assistance
Y’all are the best !! I appreciate your honesty and professionalism. I’ve been coming here for years even though there is a closer Kia dealer by my house.
Thank You
Very pleased with our service
My customer service was great!! So nice to have because it is so rare.
I was in retail for 30 years so I know what great service looks like ??
Thank you,
Pan Scott
972-551- 9730
Friendly. Great car wash with vacuum. Service is always good
I can’t really answer with a black and white answer. The service on the car was fine. I just think there was a communication issue. If you want this explained further… call me
Great, friendly, professional service. Kept to schedule as always.
Hello, we came there about 2 weeks ago, then our key was lost and we lost a lot of time there, then they told us that a new key will be made. We got the new key 2 weeks later, when we came back to have the car's wheels done, the old keys were replaced with the new key and that's why we weren't notified! We realized it when we got home. This is not a pleasant situation.
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