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Real Reviews From Verified Customers

Service Center Review Summary

5 star 640 reviews 64%
4 star 193 reviews 19%
3 star 28 reviews 3%
2 star 67 reviews 7%
1 star 66 reviews 7%
Review Us
Carrie B.
5 out of 5
7/9/2023
Great Job
Sarah N.
4 out of 5
7/9/2023
Trey took care of us from beginning to end ! He even got us a ride home and back while we waited for our car to be serviced. Our car is running great ! We always feel welcomed coming into Kia ! Thanks Trey ! You’re awesome !
Kaylin F.
5 out of 5
7/9/2023
Great service. Thanks!
Maya B.
4 out of 5
7/9/2023
Trey Taylor was very pleasant and welcoming when I entered the service area. He helped me figure out if I had the prepaid care service (which I did) and also came to the waiting area to let me know when my car was almost ready. He explained what was done during my service appt. and then walked me out to my car and let me know I could contact him if I had any issues. All in all, I had a great first experience with getting my car serviced with Trey. While I was delighted with the complimentary car wash, I wish the inside of the car was cleaned a little as well. I'm used to the inside and outside being cleaned from my previous dealership so I was a little disappointed at that. But it didn't take away from my experience. Job well done overall. Thanks!
Scott H.
4 out of 5
7/9/2023
...na
Melvin C.
5 out of 5
7/9/2023
Trey was awesome!
Chris G.
5 out of 5
7/9/2023
He was friendly and helpful!! The experience was easy and problem free.
Arlene W.
5 out of 5
7/8/2023
He great he keep me informed about my car his services was great.Mr.Gomez is the best????????.
Hannah A.
4 out of 5
7/7/2023
We were able to make a same week appointment for a 10k mile check, which included an oil change and tire rotation for an upcoming road trip. Once I arrived my customer service representative was super nice and gave me a call when my car was being washed in order to give me a heads up on when it would be done! Additionally, my car service was started on promptly at my appointment time, even though I was a few minutes late and completed timely!
Lori S.
4 out of 5
7/6/2023
Paul went above and beyond to help me get my tire replaced. From our first phone call on he helped me so much!
David D.
5 out of 5
7/5/2023
Good experience
Shaniqua H.
1 out of 5
7/4/2023
I was given a diagnosis on my car a few weeks then scheduled appointment to bring in to be serviced but the car sat for two days and no one had any answers about when the car will be fixed. It was such an inconvenience and had no way work so I came and got car until I can figure out an alternative solution for this problem.
Shirley F.
5 out of 5
7/1/2023
Thank you
Joann J.
5 out of 5
7/1/2023
Very good service
Sabrina C.
1 out of 5
7/1/2023
Terrible experience. After getting me there; waited for hours, they part wasn’t painted. Should’ve been checked first. The color they finally got painted, and it’s not the same color. I would like the GM to contact me.
Janice J.
4 out of 5
7/1/2023
I purchased my Sportage lease last week
Bettie M.
5 out of 5
6/30/2023
Good job
Deeann M.
5 out of 5
6/29/2023
Trey was very patient with me when I asked a lot of questions. And he was so friendly.
Roger C.
5 out of 5
6/29/2023
Nothing to add.
Mary M.
5 out of 5
6/28/2023
Paul was very nice and courteous a kept me informed about the work being done on my car

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