Service person Michelle was very nice.
Great job, Michelle was awesome
Customer service is a 10 out of 10 always. My concierge ride was amazing and my service specialist was amazing.
Service was good, as always.
My radio is still unresponsive. I sent Angela a text with no reply. The only time I even saw her wad when she handed me my invoice and said you can go. No review, nothing and evidently no checking your repairs.
Appointment was at 9:30 for an oil/filter change. Was given a free complimentary car wash which was great. But it took 2 hours!! I found this unacceptable at best. 30-40 minutes tops this should have taken. Worst part our car was sitting finished for almost 15 minutes. I literally had to go tell the service advisor our car was ready and two hours was unacceptable. We paid $4500 for the maintenance package. If you pay that much I think a customer should be treated with a LOT more respect. I hope this isn’t a sign of things to come. 2/5?? rating
We had a recall so wecalled to make an appointment for them when we arrived they on at appointment so they told me they had to order the parts we came back two days later and they install the part and left a sharp point out and my wife cut her finger on the pin we called and brought the car back and they fixed it but scratched the be switch and th me directional switch when the tried to fix it not sure what happened but not the best customer service I purchased this car from you and drop a lot of money to be treated like this will be looking for a new dealer one that knows how to treat customers
She was kind and answered my questions, even though she was very busy.
Since 2023 I been bringing my car and dealing with Caitlin Neeson. She gives me confidence of leaving my car and knowing everything she said will be done correctly. She is very professional, knowledgeable and confident in her job.
The work I requested was not done or completed
Had an appt for an oil change at 9:30, arrived at 9:10 and did not get my car back until 11:30. I had to request a copy of the all points inspection sheet which usually is with my invoice . Because of previous appts, I always have to question the brake readings and they always have to be corrected in my favor. This causes trust issues with the service techs there
I felt like a valued customer.
Angela was awesome. She kept me posted with updates on my vehicle and she followed through with the warranty information and what my cost would be. She is very informative and answered all questions without hesitation. Angela is wonderful.
It would be nice if my car was actually washed, I waited over 30 minutes to I receive my car back after being told it was in the wash and it wasn’t washed at all. The staff also left trash in my car that I had to throw out. Last, my advisor told me she would take $100 off of my total bill since the service was over $1000 and didn’t. When I asked about it she responded that she gave me a discount (which was in the amount of 2 dollars). I think my experience would have been much better if those things were treated more professionally.
The most important thing that he did besides being very polite, was he communicated with me during the day so I knew what to expect. I really like Bev Smith Kia. Honestly I've heard some bad things about the place but I have only experienced good things.
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