I had a great experience working with Caitlin as my service liaison while getting my car fixed. She was personable, professional, and kept me informed every step of the way. Her clear communication and friendly attitude made the whole process smooth and stress-free. I truly appreciated her attentiveness and would highly recommend her to anyone needing service assistance!
Great job and great service
We came in for a recall and they did not have the parts and now we have to come back again. Then why the hell did they make the appointment to waste my time lost from work and now have to do it again very poor customer setvice
Very attentive and professional
Caitlin is amazing, kept me informed of my vehicle through out the day. Very informative reagarding my car.
I have been a Bev Smith Kia customer since 2013, this being my second Sportage, purchased new. I love Bev Smith and I lov Kia
Cory James was fantastic in getting my vehicle up and running and was prompt when getting issues resolved. His enthusiastic of getting my needs and repairs done was exceptional. However, this was the third time I got my fuel pump changed , that part of the new fuel pump that was put in three times with new , I just don’t understand how the fuel keeps breaking if it’s brand new. Overall of experience of getting my vehicle up and running was great.
Service okay however I had to wait almost 2 hrs to get service after my appt time
Angela was very kind , however , I was told I would get a rental on Monday when I dropped my k4 to be repaired, she advised she couldn’t get a rental because they didn’t have any but she could get one from enterprise on Tuesday. I asked on Monday why she couldn’t get one that day as I have only Lyft or uber options and she said her boss was off? I had the car 2 weeks and 2 days prior to drop off and had not been able to use it fully functional . She kept saying it takes time to get ahold of Kia. It took 3 days to fix the issue , as i understood the reason to be trying to reach Kia. Kia support needs to do better. The length of time to reach them even for their own dealers is unreasonable. I do thank Ricardo for reaching out and getting things going for me .
Angela was nothing short of AWESOME! She even reached out to us on her day off to be sure that the car was operating satisfactory! She truly has a passion for her customers and over the top customer service.
We have been disappointed with most of the service we have received there. Even though we pointed out a noise we had not heard before Cory said it was normal and 5 days later brakes locked up and BS Kia had to replace parking brake motor module.
Coach has been trying to make things right for us. B
Damage done to vehicle during routine services.Several attempts to reach ANYONE had been unsuccessful. No return calls text etc.
Very poor customer service with issues
Very pleased with our salesman Pat McFadden. Very courteous and accommodating
Angela was great and very helpful. Disappointed that the guys who did the oil change a few weeks ago, did not check fluids the first time I was here causing me to have to come back because of no coolant in my car and this process of trying to get some answers as to what is going on with my electrical problems.
Carlin was wonderful, she explained everything to me and was very pleasant. Thank you
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