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Real Reviews From Verified Customers

Service Center Review Summary

5 star 4532 reviews 65%
4 star 1518 reviews 22%
3 star 191 reviews 3%
2 star 370 reviews 5%
1 star 362 reviews 5%
Review Us
Sheila M.
5 out of 5
3/4/2025
Tori is wonderful!!! Very friendly and knowledgeable.
Jimmy L.
1 out of 5
3/3/2025
I bought the vehicle in a few weeks ago because I had a nail in the tire. They completed the repair and rotated the tires. I don't know what was done, but the tire pressure sensor has been acting odd since I bought it in again. Several days later the vehicle was returned and I was advised the TWPS problem was corrected when in fact it was not.
Deborah B.
5 out of 5
3/3/2025
Tori is great! It is always a pleasure to work with her
Todd S.
5 out of 5
3/3/2025
Janina always provides top notch customer service. She is an asset to you company.
Erica D.
5 out of 5
3/2/2025
Excellent
Susan M.
5 out of 5
3/2/2025
Fast efficient friendly service
Katherine Ann.
4 out of 5
3/2/2025
Natoriea is The Best service representative. She is thorough , honest, and trustworthy. Excited about what she does and always goes above and beyond for me. I text her when I would like to come in and it’s available. Natoriea has been my service rep. From the first time I came into Bev Smith Toyota. I hope and pray the Tory is recognized for her commitment to customer service.
David H.
5 out of 5
3/2/2025
Great
Diego E.
5 out of 5
3/2/2025
Heaven is great! She’s always very helpful and gives information about what your vehicle needs without being pushy. I’ve had Heaven worked with me a few times, and she’s always been great!
Robert H.
5 out of 5
3/2/2025
I actually put on Facebook first time in years. I’ve been happier at a service place. Thank you.
Nicolas R.
5 out of 5
3/1/2025
Thank you
Joe C.
2 out of 5
3/1/2025
Natoreia was great and very professional. I enjoyed working with. What disappointed me is I just bought the car from you in November and I already have to replace the brakes on it and replace filters. Should this all been taken care of with an inspection of the car before I bought it? I also don't understand how the wheel lock works on my 3 tires but not on the front passenger tire. I don't believe this. How come this was not told to me when I brought the car in after I bought it to replace the bad front brakes that was on the car when I bought it. I don't want to be one of those people, but I can say I will not buy another used car from there.
Christine M.
4 out of 5
3/1/2025
Very friendly and professional. Suggested I should bring it back if any further problem's.
Howard Sinclair.
1 out of 5
3/1/2025
Had 9AM appointment for oil change. Showed up at 8:45AM. Did not get my vehicle until 11:45AM. Kim explained that the shop was backed up but over 3hrs for an oil change is kind of ridiculous.
Russell G.
4 out of 5
3/1/2025
Never been disappointed with Kim. The Best.
Robin M.
4 out of 5
3/1/2025
Not sure if you got my comments. Jamina was great and quick and the driver that drove me home and then picked me up was superb.Thank you
Maria G.
5 out of 5
3/1/2025
Everyone whom we spoke to were very friendly, helpful and informative to the repairs that had to be done on the vehicle. Thank you!
Evangeline W.
5 out of 5
2/28/2025
Always treated very well
Polly F.
5 out of 5
2/28/2025
Bev Smith and Kim are the best.
Lucianie J.
5 out of 5
2/28/2025
That was very fast service , and Kim had good customer service.

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