Community Kia Auto Repair Service

When I purchased my vehicle I also purchased the extended warranty and I asked at the time if I would have to use Community’s service for my maintenance. I was told that I could use any Kia dealership’s services. This was important to me because I was living about 50 miles from this dealership and did not want to be forced to travel that distance for the required maintenance. What I was told was an outright lie as when I received the information packet from the extended warranty company it states that all my maintenance must be performed at Community Kia. This is very inconvenient and time consuming for me and I feel that I was lied to and taken advantage of by your finance person since he was the one who answered my question regarding the warranty. This is in my opinion one of the reasons that people do not trust car dealerships or their employees.

Excelent

We were very pleased with the quick and efficient and friendly service we received.

Julie is always patient and answers all questions in a timely and professional manner!

None thanks

She has a great attitude and was very helpful!

I truly appreciate your help whenever I bring my car baby in. Thank you for taking care of her. Very quick service you guys are great.

The oil change was done but I had asked that if there was any issues to call and advise. I dropped it on Wednesday on did not pick up until Friday. Someone could have called. I am now taking it to an outside mechanic as I was advised KIA could not address the issue until 9/5. 2 week later to just diagnose the issue. Should have been diagnosed and an offer to repair should have issued.

Julie was very helpful and friendly. She addressed the reasons I brought my vehicle in for service with professionalism.

The second time was as good as the first they didn't charge us another deductible for the sensors.

Thank you for your help

Great service and awesome customer service

I always have a great experience at community Kia and seeing familiar faces helps.

Julie Nelson service, communication and genuine caring attitude is hard to come by these days. She truly cares and go above and beyond to ensure complete customer satisfaction. Even when I doubted and grew impatient Julie exhibited sincere calmness and empathy. She is truly appreciated.

Good job

Job well done as always. That's why I've my kia serviced at Community from day one. Thank you.

I will be glad to deal with your community KIA in the future.

Timely and quality service

I would be happy to fill in a survey. I am vary pleased with the service and will probably be purchasing my next vehicle there because of it.

It’s never fun being misled multiple times about whether or not something is under warranty and being forced to pay a minimum of $175 when I wouldn’t have come in at all otherwise.