Honda of Downtown Los Angeles Auto Repair Service

I am really happy with the customer services I got from Kesean Zachery. Not just him everyone that were in there was really nice . Excellent customer service from everyone. I use to go to the one in Glendale but I like it better in DTLA bc the attention that you guys give is completely different from the one I got in Glendale. 5 Stars for everyone ??????????

N/a

Everything is good thank u

Excellent work from service department will continue to come to this location

He does a great job.

E comprado un vehículo el sábado 04/23/2022 con problema e regresardo por el mismo problema en varias ocasiones hoy 04/27/2022 lo recojo en la tarde en esos momentos lo prendí y supuestamente ya se avía e reglado y al rato lo vuelvo a prender y sigue el problema nesesito que me alluded por favor gracias mi teléfono es ****-****-xxxx

Thank you for your help today!

Exelente servicio gracias por la atencion rapida para reparar mi carro gracias aluis por ser atento con el mantenimiento de mi carro

I had a great service by deonththank you so much!!

No thank

I wasn’t too pleased with Deon’s customer service. Instead of trying to work with me to find a solution to my car issues I was being pressured into conducting a transmission service I just completed in October. On top of this, he wanted to charge me $189.00 to get this service done which may or may not have fixed the issue. He then proceeded to say “Are you going to want to get this done or not. If not, you can just come get your car now”. It really didn’t make sense for me to have to pay for a service that needs to be done every 30,000 miles which I had just gotten done 6 months ago. Instead of working with me he just became very impatient and rude. I’ve been to several different Honda service centers - (Santa Monica, Culver City, Gardena, Torrance) and not once did I have such a negative experience. Definitely not something I expected with Honda.

Highly appreciate everything he did for me!

Lemgthy

Stephen also helped me out alot, thank you for such good service from the service team!

Prices were too high

Deon and Stephen have EXCELLENT customer skills. They were both thorough & knowledgeable of the questions asked. They are a GREAT asset to your Dept. BOTH of them. I was impressed. Thx again for a GREAT experience.

I am planning to write a formal complaint against Deon, who was unhelpful and unprofessional. I never received a call or follow up and had to call multiple times to try and figure out what was going on with my vehicle. It was not until I called at 6pm that I found out my vehicle had not been serviced or looked at. I had to be taken to the dealership so that my car could be serviced and I left right after 7pm. I took my car in at 9, called every 2 hours after 1pm and only spoke to Deon once and he just never followed up. I believe if I hadn’t called I would have just been left wondering where my car was. My visit was stressful and the worst experience I’ve had at Honda.

Good servicesa..he pay attention...is good empyed

Todo bien servicio atención no me puedo quejar. Todo el tiempo llevo mis carros ay gracias

Buen trabajo en mi servicio de mi auto.