Jack was very friendly and competent. I wish him well.
Corydon I
Friendly and efficient. My car was serviced in 35 minutes!
Nelson was very informative and detailed and helpful. We appreciate his willingness to help us. Thank you.
A thank you to the manager for the courtesy he provided to compensate for a situation from a past service on behalf of Toyota. We appreciate his concern for the customers of Toyota. Thank you.
Check-in process was very easy. Waited in the customer lounge until I was notified on my cellphone that my vehicle was finished being serviced. My vehicle was delivered on time as estimated at check-in.
Great customer service!!!
Juan provided exceptional informed advisement and support from start to finish. I was extremely impressed by Juan’s professional and cordial demeanor Juan is an asset to your organization. He clearly demonstrated advocacy for brand loyalty, ultimately influencing my decision to invest in the repair the Lexus and further, to purchase another Toyota vehicle in the near future. I look forward to watching Juan move upward within your organization. I welcome the opportunity to recommend others to Juan and to Toyota of Tri-Cities for their service needs.
Gerald was able to help check me in and provide good information
Jaun was awesome. Very thorough explaining maintenance/service needed for the vehicle,and prioritizing the services as there was a lot recommended.
The video and pics were harder to understand than usual. Mostly audio problems I think
Service rep had to explain more. Otherwise satisfactory as usual
Always excellent service. I brought two vehicles in today left very pleased. Thank you!!
Job well done by the technicians
Juan was very informative and professional. My car was ready right on time. Perfect service.
I was confused by the information from Toyota that said I was coming in for a recall. Then your work order said I was going to get a multi point inspection. All I wanted was the recall item taken care of. Confusing.
Gerald was amazing and I received the best video from my car check up that explained everything that was done! So professional and efficient! Great job Toyota of Tri-Cities!!! Thank you so much!
Thank You for the excellent service!!!
I really did not interact with Stacy. However, the rest of the team was
wonderful. Overall, I had a good experience. I would like to give s shout out
to Raul who helped me tremendously on Tuesday and Wednesday.
David was great. The inspection video was basically intelligble. Getting some noise canceling mics and having the techs slow down a bit with their explanation and talk into the mic would help.
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